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In Intel ARC A530M I have a system crash when i play chivalry 2 in epic games

Ryzu
Beginner
669 Views
please fix immediately and please give me a solution. Thanks you
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3 Replies
VonM_Intel
Moderator
607 Views

Hi, Ryzu.

Thank you for posting in our Community.

We apologize for the inconvenience you've experienced with the Intel ARC A530M causing system crashes while playing Chivalry 2 on the Epic Games platform. We're committed to resolving this issue promptly. To assist you further, 

  • Can you describe the specific symptoms of the system crash? For example, does the screen freeze, do you receive an error message, or does the system restart unexpectedly? This will help us diagnose the problem more accurately and provide you with an effective solution. 
  • Have you experienced this issue consistently while playing Chivalry 2 on Epic Games, or does it occur intermittently?


I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. Also, If you've taken any measures to address this issue prior to reaching out to us, please provide those details to avoid unnecessary repetition of steps.


Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician


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NormanS_Intel
Moderator
557 Views

Hello Ryzu,


I wanted to check if you had the chance to review the questions we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 


Best regards,

Norman S.

Intel Customer Support Engineer


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NormanS_Intel
Moderator
502 Views

Hello Ryzu, 


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Norman S.

Intel Customer Support Engineer


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