Intel A770 BSOD Star Citizen

[EnvyMiA]

Hey there,

Just looking into an ongoing issue with this card. I play Star citizen and it runs pretty great, but randomly the card will turn off both monitors, sometimes there's no sound and sometimes there's a constant buzzing or freezing sound until I restart the computer. 

I tried downgrading and multiple drivers using DDU but still seems to be happening.

I did a memory check - no issues came up

Windows is up to date

My RX580 card seems to have no issues when I swap it out, though the game runs horribly.

The CPU is a Ryzen 7 5800X

Temperatures seem to be fine, and power usage isn't peaking.

I attached the file using the Intel SSU.

If anyone can look into this and let me know if I need to reply on anything else.

I run the game on DX11 as Vulkan always crashes.

Thanks

[RandyT_Intel]

Hi @EnvyMiA,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Could you let me know the origin of the game? Where did it come from, and where did you download it? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report Crashing/freezing issues/BSOD: in the game. 
• Have you tried to update the game and used our latest graphics driver version 32.0.101.6739?

Star Citizen* Crashes on Intel® Arc™ Graphics When Vulkan* API Is...

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @EnvyMiA,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @EnvyMiA,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician