Intel ARC A750: Issues with game "Tinykin"

[Monty]

Hello,

Previously tried to resolve mi issues using Intel's Discord support but no one solved my problem, I hope to receive help using this forum.

Hardware:

- CPU: Ryzen 3700X

- GPU: ARC A750

- MB: ASRock B450M Steel Legend (Bios Updated)

- RAM: 32GB

Actually I have some problems with the Next games:

-Tinykin (DX11) : During gameplay is not possible to play because the screen become white-like and different artifacts appears.

[Jean_Intel]

Hello Monty,

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

To better assist you, please provide us with the following information:

• You mentioned that you tried contacting us using our Discord support channel. Could you share with us the link for your support case?
• What steps have you tried to solve this issue?   
• What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
• Is this the first discrete graphics card installed in your system?
• Is Resizable BAR or Smart Access Memory enabled?
• Share with us a video showing your issue.
• We would like to gather more information about your system, so please create a system report using the following tools:

• Intel System Support Utility (Intel SSU) 

• ○ Download the Intel SSU
• ○ Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
• ○ Click on the menu where it says: "Summary" to change it to "Detailed View."
• ○ To save your scan: click "Next"; then "Save."

• Intel® Graphics Command Center:

• ○ Open the Intel Graphics Command Center
• ○ Navigate to the Support tab
• ○ Select System Diagnostic
• ○ Click Generate Report
• ○ Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Monty,

We hope you are doing fine.

Were you able to gather the information we requested before?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Monty]

Hello Jean,

To better assist you, please provide us with the following information:

• You mentioned that you tried contacting us using our Discord support channel. Could you share with us the link for your support case? I don't have the link sorry, My post was deleted after some weeks without replies. I send videos but nothing.
• What steps have you tried to solve this issue? Re-install game , Update drivers, using different driver version, I tried to use DXVK but nothing. I red on Reddit another persons with same problem in ARC GPUs in the same game.
• What is the game distribution service?  Steam
• Is this the first discrete graphics card installed in your system? No, I have a GTX 1050Ti and the game works correctly with NVidia. (When I installed my ARC A750, I Install a clean windows OS)(The game works correctly on Linux but not windows.)
• Is Resizable BAR or Smart Access Memory enabled? Yes of course.
• Share with us a video showing your issue. Attached

I think is a Issue with drivers.

• We would like to gather more information about your system, so please create a system report using the following tools:

• Intel System Support Utility (Intel SSU) 

• ○ Download the Intel SSU
• ○ Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
• ○ Click on the menu where it says: "Summary" to change it to "Detailed View."
• ○ To save your scan: click "Next"; then "Save."

• Intel® Graphics Command Center:

• ○ Open the Intel Graphics Command Center
• ○ Navigate to the Support tab
• ○ Select System Diagnostic
• ○ Click Generate Report
• ○ Select Save and name the output file.

[Jean_Intel]

Hello Monty,

Thank you for the information provided.

Since you mentioned that you have a GTX 1050Ti, we would like to recommend you use the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from Intel, 31.0.101.4575. The DDU tool will eliminate all drivers and leftover files from previous Nvidia driver versions.

Best regards,

Jean O. 

Intel Customer Support Technician

[Monty]

Hello Jean,

I mentioned I reinstalled a clean copy of Windows (In a different SSD ), With a clean ARC drivers. and yeas I reinstalled ARC drivers many times.

[Jean_Intel]

Hello Monty,

Thank you for the information provided. 

We will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Monty]

Thank you Very Much.

[Monty]

Hello Jean.

I want to inform recently I did a clean installation of the new drivers (31.0.101.4577) but unfortunately the issue persists.

[Jean_Intel]

Hello Monty,

Thank you for sharing the information with us. As we mentioned before, we are currently reviewing the matter internally, and we will update you as soon as we have more information.

Best regards,

Jean O.

Intel Customer Support Technician

[Monty]

Hello Jean,

Thank you,  I'm still waiting for it.

Have a nice week.

[Monty]

Hello Isaac,

I want to inform recently I did a clean installation of the new drivers (31.0.101.4644) but unfortunately the issue persists.

[Monty]

Hello Jean,

I want to inform recently I did a clean installation of the new drivers (31.0.101.4672) but unfortunately the issue persists.