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Intel ARC A770 LE BSOD

Koen1982
Beginner
2,167 Views

Hi,

I bought the A770 10 months a ago and in the beginning I didn't have the issue i'm having now but after drivers got released it got worse and worse.

The issue that I'm having is that the computer crashes with a BSOD. The BSOD even seems to be corrupted. This happens in windows desktop, so no gaming related bug. (it happens a lot during watching youtube in chrome but not always)

When it happens the reset button doesn't have the desired effect. The screen goes to black some fans seems to spin up to an higher speed but no system boot or bios logo shown.
The only way to get out of it is pressing the power button for 3 seconds.

I've added a ssu dump of my system here and some screenshots of the BSOD that I've took in the past(it is not related to a single driver version)

I've added several mini dumps here because there are some differences :
DRIVER_REPORTED_INVALID_FENCE_ID_dxgmms2
DRIVER_FAULTED_SYSTEM_COMMAND_igdkmdnd64
dxgmms2!VidSchiReportHwHang+0x5fe

Can you make it more clear to me what is going on on my system , is it a bug or is something broken ?

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8 Replies
Jean_Intel
Employee
2,136 Views

Hello Koen1982,

 

Thank you for posting in the Intel Communities to report the BSOD error message you have been experiencing. We would be more than happy to help you.

 

Based on the information you have shared, the VIDEO_SCHEDULER_INTERNAL_ERROR seems to be related to a graphics driver malfunction, so we would like to recommend you complete a fresh driver installation of the new graphics driver. You should run the  Display Driver Uninstaller (DDU). Please note that previous driver files and leftovers can affect the functionality of your system, and the DDU tool will eliminate all the previous driver installation files. After eliminating all previous driver residues, install the latest Intel Graphics driver 31.0.101.4900 again. Let us know if the BSOD error message remains.

 

Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
2,071 Views

Hello Koen1982,


We are checking in your thread to see if the BSOD issue remains after freshly installing the new driver. Let us once you have an update on this matter.


Best regards

Jean O.

Intel Customer Support Technician


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Koen1982
Beginner
2,024 Views

Hi Jean,

I did succeed in installing the driver with the DDU method, upto now I didn't have any problems.
It might be solved.

 

Regards,

Koen 

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Jean_Intel
Employee
1,995 Views

Hello Koen1982,


We understand that the issue seems to be solved after installing the new driver after running the DDU. Maybe there were corrupted files from previous driver installations that were causing the BSOD. However, we would like to keep this thread open for a few so you can test and confirm that the issue is solved. Don't hesitate to let us know if the BSOD issue occurs again.


Best regards

Jean O.

Intel Customer Support Technician


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Koen1982
Beginner
1,909 Views

Hi Jean,

I had another blue screen , this time it occurred after a wake out of hibernation of the system.   
I'm still on the same 4900 driver after the DDU update. I've added the minidump as attachment.


There is also an entry in the windows event log that states that windows can not be resumed from hibernation due to error code 0xC0000001

Regards,

Koen

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Jean_Intel
Employee
1,888 Views

Hello Koen1982

 

Thank you for the information provided. We would like to let you know that there is a new driver version available in our download center. We recommend you install the new driver, 31.0.101.4953. However, as we recommended before, it would be ideal if you run the Display Driver Uninstaller (DDU) to freshly install the latest driver.

 

Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,854 Views

Hello Koen1982,


We would like to check if you have been able to install the new driver after running the DDU. Let us know if you require additional assistance.


Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,812 Views

Hello Koen1982,


We will proceed to close this thread as we have not heard from you. Note that our recommendation is to update the driver to the latest version after running the DDU. If you need any additional information, submit a new question, as this thread will no longer be monitored.


Best regards

Jean O.

Intel Customer Support Technician


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