Intel ARC A770 - games crashing

[Zailenser]

Hi,

Not happy with my new graphic card from Intel. I hoped this would be an upgrade from my Geforce GTX 970. It should be right.

So far Call of duty warzone 2.0 crashes, Hitman 3 crashes.

Only game that can run is World of warcraft.

Arc control says the Resizeble BAR is not active, but it is in the BIOS. Says that after last driver update.

My hardware is:

ASUS Rog Strix B450-F Gaming
AMD Ryzen 5 3600X

16 GB RAM

I'm also in contact with Acvitivsion about COD Warzone 2.0, but have not find the cause yet.

[Zailenser]

Hi,

Turned off DOCP (XMP)

Did scan with memtest86, 0 errors

Crystaldiskinfo seems fine.

Games still crashing.

Took out my ARC A770 and replaced it with AMD Radeon RX 570.

Games run without crashing.

[Hugo_Intel]

Hello Zailenser

Thank you for sharing the troubleshooting results recommended by @LynxRufus and me. We would like to continue checking this issue internally, so I would like to ask you for some extra information that will be useful in case we try to replicate this issue:

1.-From Hitman 3, attach a video of the issue or screenshots of the error message. Also, let us know the distribution service the game was downloaded from.

2.-From Modern Warfare II, screenshots of the in-game graphics settings.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Zailenser]

Hi Hugo,

Now the A770 is back in my PC again, and I have tried both games again

Have uploaded a video from both the games. 

The recording feautere in ARC control was nice to use for this

Hitman 3 is from Epic Games.

Regards

Zailenser

[Hugo_Intel]

Hello Zailenser

Thank you for sharing these videos. We will continue checking this issue internally, I will post back once I have an update for you or in case I need more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Zailenser

I appreciate your patience. We are still working on this issue and suspect it might be related to a problem we are already investigating in which the DirectX-level support is missing from OS. Due to this, we would like to ask you for a couple more log files from your system. Please do the following:

1.-For both of the games, please run the game, and once they crash gather the log file from the Dxdiag tool following the instruction in this article:

How to Extract Information from the DirectX* Diagnostic Tool

Please gather one log file after each game crashes.

2.-Once the above log files are saved, restart your system. Once the system is back on, run the Intel® System Support Utility, ensuring all the checkboxes are ticked, including Third-party logs.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Zailenser]

Hi,

I have attached the logs.

Regards,

Zailenser

[Hugo_Intel]

Hello Zailenser

Taking for you sharing these logs with us. We will need to continue our research with this new information that you have provided. We would also like to ask you if you could do a clean installation of your Operating System, in case you are able to do so, let us know if the issue persists.

In addition, please try the most recent driver that recently came out, version 31.0.101.4255.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Aarcore]

Hello Hugo

I just bought the ARCA770 16 GB limited edition

But
I also have a similar problem, but in my case, the games don't even load, they try to load for 3 seconds and the window closes, in the case of warzone 2.0, it freezes on the initial loading screen and doesnt load.

I have already reinstalled drivers 101.4125 , 101.4257, 101.4255 and 101.4257, but none of them fix it.

Can you help me please?

Regards

[Hugo_Intel]

Hello Zailenser

Were you able to complete the Operating System reinstallation and try the latest driver 30.0.101.4255? Share with us the results.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Zailenser]

Hi,

Reinstalled Windows 11. And have installed latest driver. No change.

Regards

Zailenser

[Hugo_Intel]

Hello Aarcore

Thank you for posting on the Intel® ARC™ Graphics. The issue you are experiencing seems to be a little different and with more games than Call of Duty. I would advise that you open a new thread so we can provide you with a more personalized troubleshooting experience.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Zailenser

Thank you for sharing the outcome of the troubleshooting. Allow me to take this information to our team and continue our research. I will get back to you as soon as I have more information to share.

Best Regards.

Hugo O.

Intel Customer Support Technician.

[chris666]

hi ! 

i have the exact same problem as Zailenser, direct x error crash to desktop after 30 sec in game in warzone , the problem seem to be recent since i have play whitout any trouble like 2 weeks ago, i have try to install multiple driver release but no one seem to work 

thanks 

[chris666]

little update ,

i forgot to tell that i have tried on a fresh install of windows so windows is not the problem .

i manage to start a  game whit the lowest graphic settings whitout crashing  , after the game was started i cranked up the settings to the max whitout crashing ...... the only thing is , no matter what settings i have tried i always had the same fps , between 95 and 110 very low or extreme same fps but the game start whitout problem on very low settings

i got the most recent driver 4255

hope it help resolve the problem , very frustrating

thanks

[Hugo_Intel]

Hello @chris666

Thank you for posting on the Intel Communities and for sharing your issue. We continue to investigate this problem and we would like to ask you for the log files from your system that you can generate following these instructions:

1.-Please run the game, and once they crash gather the log file from the Dxdiag tool following the instruction in this article:

How to Extract Information from the DirectX* Diagnostic Tool

2.-Once the above log files are saved, restart your system. Once the system is back on, run the Intel® System Support Utility, ensuring all the checkboxes are ticked, including Third-party logs.

Make sure to run the game first and gather the log once the game crashes.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[chris666]

My problem is solved

Returning the card To the store and pick up a 6750xt instead seem To have fix the problem

[Zailenser]

Guess I will do the same if Intel can't fix this problem.
I have Geforce 970 GTX and RX 570 and these run the games all fine. So it can't be my hardware. Even upgraded to a bigger PSU.

[chris666]

It is not your hardware, i put the 6750xt in the same pc and everything works fine now. The intel card look great and work great for some game but not all game ....very sad , i really wish i could love intel card

[Dern]

Hi,

I have the same problem. Try to turn ON the Drive Boost in the Intel Arc Control software. Looks like it solve the crashing...

[Zailenser]

Giving up on this. I returned the card to the store I bought it from and going for a Geforce 4070. Hopefully this solves the problem. 

Thanks Hugo for all the help.

[SystemWave]

Hey Zail,

Man, I feel your pain when it comes to this card and I was happy that you put work into troubleshooting this card.  I bought the Bifrost Edition which is awesome looking and I really thought it would get over the Intel hump a bit more.

Unfortunately, I was also facing a lot of these issues with Returnal. Returnal is a game that I play alot of and I use it as my base benchmark for any test.

I wanted to add my input to this case as well and share my experience with the constant crashing of the A770 and how I attempted to troubleshoot this issue particularly with Returnal.

- Upon 1st installation of the GPU's drivers alongside a clean reboot I was able to play Returnal using the highest settings possible.

- I played about 1 hour with no issues at all and assumed that the GPU was just a champ. So after being done for the day, I shut down.

Here's where the problems started.....

- the next day when i booted up and tried to run Returnal, it crashed immediately after loading into gameplay.

- so i attempted to boot up again and to no avail.

- seeing as how I couldnt run Returnal again, i decided to test The Last of Us and that game seem to work fine....(aside from the terribly optimized loading times by the developer, hence using Returnal as a reference for its super speedy load times)

- after loading TLOU, i decided to try Returnal again but it still failed.

- I then decided to reinstall the drivers in combination with using DDU to uninstall old drivers.

- once everything was clear and the intel drivers had a clean installation I booted up Returnal again and it worked......on first load up

- i thought the drivers were fixed as I began to play for about 30 minutes no issue.

- similarly to the first go around, when i shut down the computer and loaded back up Returnal, the A770 no longer worked and the

cycle continued. (kinda ironic to Returnal lol)

Having discovered this, I decided to test another rig that I have with the A770 to see if my PSU was the culprit. 

The big thing to note here is that, even with the recommend PSU that the card suggests, I still ran into the same loop of steps as mentioned above.

In a nutshell, first installation was great, but any attempt to play after shutdown or restarts after the first shutdown resulted in a immediate crash to desktop.

A small note is that I ended using both my RTX 3060 and my RX580 in each of there prospective rigs and they immediately showed all success on any attemp to play.

Needless to say but regrettablly, I returned my A770 and will stick it out with my current cards until the next attempt.

If there is anyone out there that knows a fix for this, perhaps they can suggest a method to the other A770 users out there.
I do think it's important to keep these conversations going because Intel is right on the cusp of providing consumers a way to combat NGreedia's monopoly

I'm still rooting for Intel and hopefully there next round of GPU's are more successful and stable!