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Intel ARC A770 temp

Tachman1973
Novice
3,266 Views

Hi, I'm using Topaz Video enchanced GPU temperature is 76/78 C is it a safe temperature?

9 Replies
LuisGustav_A_Intel
3,223 Views

Hello Tachman1973,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

I understand you might experience high-temperature problems with Intel® Arc™ A770 Graphics. We are glad to assist.  

  

In order to investigate further, Please download, run and reply back attaching the .txt file of the tool Intel® System Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?product=91600 ).  

  

Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


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Tachman1973
Novice
3,159 Views

Hello, I am sending the result of this test

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Tachman1973
Novice
3,135 Views

Hi, I do not really understand the questions,
I sent a file with information about the hardware and system test
but no help and answer I did not receive so I do not know how to answer the question asked?

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LuisGustav_A_Intel
3,126 Views

Hello Tachman1973, thank you for the response.

 

The system report is useful in terms of reproduction of a certain problem/comparing system behavior with alike software driver/firmware, etc

 

I am still investigating this to provide you with proper information, as soon as ready I will share post some updates. But in general, if you put the hardware component in a highly intensive task like rendering/transcoding is expected the temperature levels rise.

 

Best regards, 

 

Luis A.

Intel Customer Support Technician.


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Tachman1973
Novice
3,110 Views

I understand all this, I work 25 years with video, everything ok. but I have next to rtx'a 37070 Ti and there is at the level of 60 degrees if the temperature in Intel Arc a770 when redering is say about 78/80 degrees is ok, 

there is no problem. The cases are very large and airy, so under this account it is ok. I write only because I have fear whenever I see such temperatures. 
 
Best regards
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Tachman1973
Novice
3,055 Views

Hi, once again I ask if the temp. up to 80 degrees Celsius during GPU calculations is a safe temperature? Best regards

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LuisGustav_A_Intel
3,031 Views

Hello Tachman1973,


Thank you for your patience.


As soon as possible, let me investigate further to provide accurate information.


Best regards,

Luis A.

Intel Customer Support Technician.


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LuisGustav_A_Intel
2,971 Views

Hello Tachman1973,


I appreciate your patience, in the investigation of the concern. That temperature is considered normal, The threshold for this Intel® Arc Graphics is 90 C.


I will remain attentive if you have a comment about it?


Best regards,

Luis A.

Intel Customer Support Technician.


LuisGustav_A_Intel
2,846 Views

Hello Tachman1973, 

 

Greetings

 

Upon checking, looks you don’t have additional concerns and we have provided accurate information about temperature level for your Intel® Arc™ A770 Graphics. This thread will no longer be monitored. If you need further support, please post a new question to provide assistance.     

  

Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


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