Intel ARC B580 - Not Enough Memory Error

[CannabisCrusade]

I'm getting an error while starting Renegade OPS on steam. This is an older title and my PC specs are Ryzen 7 5800X , 32 GB  T-FORCE VULCAN Z .

The game runs without the error on my girl friend's PC that has lower specs at Intel 6700 with 5700XT GPU and 16 GB of ram. 

Any Ideas ?

[RandyT_Intel]

Hi CannabisCrusade,

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Has this issue occurred before? 
2. Can you please run the System Support Utility (SSU) and share the logs with me? 
3. Have you updated the game version or any related applications recently? 
4. What troubleshooting steps have you tried so far to fix the issue? 

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi CannabisCrusade,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[CannabisCrusade]

Hello thanks for your reply. Hadn't had a chance to check this thread for updates.

1. No the issue had not occurred before. I worked with my 5700XT in this machine. I upgraded to the Intel Arc B580 and that is when this started happening.

2. Ran the SSU and attached log.

3. No updates to Steam or any other application related.

4. Troubleshooting : 

• I have uninstalled and reinstalled the game completely .
• Closed all other programs and apps before attempting to run the game.
• Ran the game on other machines with lesser specs and no error occurred.
• Ran the game in safe mode via Steam launcher.
• I looked up the game engine this is built on and its Avalanche Engine 2.0 . I installed another game that runs that same engine (Just Cause 2) and it has the same out of memory error and will not launch the game.

Assuming its a driver issue ?  I have plenty of VRAM and System RAM to run both of these titles.

 

[RandyT_Intel]

Hello Hi CannabisCrusade,

How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver? Can we perform clean installation and try again to use the latest graphics driver here: Intel® Arc™ & Iris® Xe Graphics - Windows*

You can follow this article: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Please let me know if these steps work for you.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[CannabisCrusade]

I updated the drivers via the Intel Graphics Software app. I used DDU in safe mode, reinstalled the latest drivers and I am still getting the error when starting the game.

[RandyT_Intel]

Hi CannabisCrusade,

Let me check and coordinate this internally with our team. I don't have an answer at this moment, but I'll investigate it and get back to you as soon as possible. I'm going to look into the issue further. 

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi CannabisCrusade,

To get a complete view of the system information, please follow the instructions in this article and share the SSU report here as a .txt file or document.

How to get the Intel® System Support Utility Logs on Windows*

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi CannabisCrusade,

I'm still awaiting the complete SSU report to obtain the full details of the system. I'm currently working on steps to address your concern, so please allow me some additional time. I will provide an update here as soon as I have new findings.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hi @CannabisCrusade ,

I noticed in your screenshot of the SSU that there's an entry for "Parsec Virtual Display Adapter." This feature allows you to create a virtual display on your host machine, enabling remote access, which can be particularly useful for streaming or playing games from another PC.

Could you clarify whether you're launching the game through the remote session or directly on the PC where the B580 is installed? Additionally, are you using a VPN for this setup?

Randy T

Intel Customer Support Technician

[CannabisCrusade]

Thanks for your continued efforts on this issue. 

I am launching the game direct without Parsec. 

I do have a VPN but selectively use it and am not using it when launching this game.

Attached is the SSU you requested.

[RandyT_Intel]

Hi @CannabisCrusade,

Thank you for answering my questions and providing the additional information. I appreciate your patience and understanding. Please allow me some additional time to thoroughly review and investigate this issue further. I will get back to you as soon as possible with more information.

Thank you for your patience while I work on this.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hi @CannabisCrusade,

Here's an update: The issue does not occur on our end. Please see the details of our replication below.

Processor Intel Ultra Core 7 265K

GPU: Intel Arc B580

currently testing: 32.0.101.6253

game ran with no issues

Processor Intel Ultra Core 7 265K

GPU: Intel Arc B580

currently testing: 32.0.101.6599

We will further investigate why your system is experiencing this issue. If possible, please share the SSU report as a text file so I can review the full system specifications and configuration. Additionally, please provide details about the monitor display you are using, along with the make and model of the cable.

Randy T.  

Intel Customer Support Technician  

[CannabisCrusade]

Thanks for the reply . 

I am not sure what the display has to do with the issue but I have a PG34WQ15R2B - ASRock PHANTOM GAMING 34" 2K monitor. I am not sure of the display port cable type. It is the one that I received with the monitor.

I added the SSU report again as requested. I am going to attempt to create a VM and a fresh windows install on it to test.

[RandyT_Intel]

Hi @CannabisCrusade,

Thanks for your patience and understanding. I truly appreciate it. I will take another look on our end to see what can be done. Rest assured; I will keep you updated here as soon as I make any progress.

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @CannabisCrusade,

We have conducted further testing on our end and found that the issue you reported seems to be resolved with the latest graphics driver version 2.0.101.6647. We were able to run the game on our B580 system without any issues.

We kindly ask you to re-test the game using this latest driver version. Please ensure that your system is updated with driver 2.0.101.6647 and let us know if the issue persists.

Your feedback is important to us, and we are committed to ensuring your experience is as smooth as possible.

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @CannabisCrusade,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hi @CannabisCrusade,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. We are eager to hear your feedback on the troubleshooting steps we've suggested. 

Randy T

Intel Customer Support Technician