[Intel Arc A750 LE] Peripherals shut off during specific game & Premiere Pro imports, PC stays on

[CapTainN]

Hi, I’ve been running into a strange and very repeatable issue with my Intel Arc A750 LE that I haven’t seen with other GPUs.

What happens:
In certain situations, my monitor, keyboard, mouse, and microphone all instantly lose power — but the PC itself stays on. I have to force shut it down to get everything working again. There’s no BSOD, no error popup, and nothing useful in Event Viewer.

When it happens:

• Marvel Rivals – Every time I watch the “Abyssal Flame” legendary skin animation (Winter Soldier, Cloak & Dagger, or Venom), it cuts off my peripherals.

• Adobe Premiere Pro – Importing video files triggers the exact same thing.

Things I’ve tried:

• DDU clean driver installs (both the stable 32.0.101.6734 and latest driver).

• Disabling Resizable BAR, 4G Decoding, and XMP profile.

• Checked PSU (Corsair RM650 Gold) — plenty of headroom.

• Stress-tested CPU and GPU (Cinebench, Unigine Heaven) — completely stable, normal temps (~75°C GPU).

Key finding:
I switched over to my Ryzen 5 5600G’s integrated graphics, and both Marvel Rivals and Premiere Pro work perfectly, no shutdowns at all! That makes me think it’s something specific to the Arc card.

Background:
I’ve had previous issues with newer Arc drivers causing performance drops and long freezes in multiple games. I rolled back to driver 32.0.101.6734 because it was the last one that gave me stable performance and no freezing. Unfortunately, this peripheral shut-off issue happens on both 6734 and the latest driver, so rolling back didn’t help here.

Specs:

• GPU: Intel Arc A750 LE

• CPU: AMD Ryzen 5 5600G

• RAM: 16GB DDR4

• Motherboard: Gigabyte B550M K (rev 1.1)

• PSU: Corsair RM650 Gold

• OS: Windows 11 (latest updates)

Has anyone else seen something like this with Arc cards? Should I be looking at a possible RMA, or is there a known driver fix in the works?

[ArchieD_Intel]

Hi CapTainN,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Have you tried adjusting the graphics settings?

Have you tried changing your power management?

If possible, can you try using the graphics card to a known working computer?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi CapTainN,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi CapTainN,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician