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Intel Arc A750 Not Working

mkt_01
Beginner
3,054 Views

Hello,

 

I am having issues trying to get this graphics card to work. I think I installed it fine and set up driver alright, but it doesn't even exist as a display adapter, instead it resorts to the internal display on the motherboard. The light on the card comes on, but the fans do not spin and there is no output when I plug in the HDMI.

 

My specs are:

PROCESSOR: 12th Gen Intel® Core™ i7-12700
GRAPHICS: Intel® UHD Graphics 770 (should be the card
MOTHERBOARD: Gigabyte Technology Co., Ltd. Model B760M GAMING X AX DDR4
OPERATING SYSTEM: Microsoft Windows 11 Home (64-bit) 22H2 (10.0.22621)

 

Please let me know if you can help. Thanks.

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Jean_Intel
Employee
2,995 Views

Hello mkt_01,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

Regarding your issue, you can try the following:

 

  • Update to the latest BIOS for your motherboard found at your manufacturer's site.
  • Ensure the graphics card is properly seated with the locking latch properly clicked in.
  • Ensure the power connectors are properly connected to the power supply and the graphics card.
  • Power supply requirements may vary, so check with the manufacturer for specific details. For the A750 Limited Edition Graphics: M
  • Minimum 600W power supply with two PCIe power connectors – 1x8-pin & 1x6-pin.

 

Best regards,

Jean O. 

Intel Customer Support Technician


mkt_01a
Beginner
2,939 Views

I started this topic and I can't login to my original account, but I just wanted to say the issue has been resolved.

My issue was the only the 6 pins were connected (I was told by the seller that I just needed to connect 6) and after I plugged in the additional 8-pin everything is working as it should be.

I feel like a dummy but I learned a lesson, thanks for your help.

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Jean_Intel
Employee
2,902 Views

Hello mkt_01a,

 

Thanks for the information provided.

 

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

 

Best regards,

Jean O.

Intel Customer Support Technician


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