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Intel® Arc™ Control installation error with my A770 16gb

cmdkeen
Beginner
5,403 Views

Hello,

 

after a few month without any issus here is my first...

 

When installing the current driver Intel® Graphics Driver 31.0.101.4255 for Intel® Arc™ Graphics the setup is not installing the Intel® Arc™ Control center (see picture attached).

 

The Driver is installed and works, but the Control Center is missing.

I already tried a clean installation, a repair, and a DDU with clean installation.

Intel® Arc™ Control installation is always failing. I already tried diffrent Driver Versions same Issue.

Only the version 31.0.101.3490 can handle the IAC installation. But after an update on a newer driver version, IAC is missing and cant be installed.

 

All logs i found of the installation are attached. SSU too.

 

Thanks for help.

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14 Replies
cmdkeen
Beginner
5,342 Views

Any ideas?

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Hugo_Intel
Employee
5,307 Views

Hello cmdkeen


Thank you for posting on the Intel® ARC™ Graphics Communites. I am sorry you are experiencing issues installing the Intel® Arc™ Dedicated software in your system. Please let's try the following:


  • In order to ensure full compatibility, go to your motherboard manufacturer's website, download, and update to the latest BIOS version. The latest version is F5a. Once updated, reset your Bios to default settings.
  • Go to Settings> Apps>Insalled apps > Look for Intel® Arc™ Control and uninstall it.
  • Download and install the latest driver version 31.0.101.4311.


Let us know the outcome.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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cmdkeen
Beginner
5,282 Views

Hello Hugo,

 

thanks for the response.

 

- BIOS is now up to date on version F5a and default settings

Intel® Arc™ Control is not in the app list

- Latest Driver version 31.0.101.4311 downloaded and installed

 

Same error. Driver is installed. Intel Arc Control not.

See the screens attached.

 

I also tried a DDU again for a clean installation of 31.0.101.4311 same behavior.

Hope for another Tip!

 

Best Regards!

cmdkeen

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Hugo_Intel
Employee
5,230 Views

Hello cmdkeen


Thank you for letting us know. Allow me to check this issue with our team and I will get back to you once I have more information.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
5,167 Views

Hello cmdkeen


I appreciate your patience. Please let's try the following troubleshooting steps:


  • Restart the system in Safe mode and run Display Driver Uninstaller in Safe mode, once the computer restarts make sure only Microsoft Basic Display Adapter is listed under Device Manager -> Display Adapters.
  • Download and install the latest driver that recently came out version 31.0.101.4314.


If the issue persists:


  • Disable the integrated graphics adapter(iGPU) from your motherboard's BIOS menu. Contact the motherboard manufacturer if you need further instructions on this.
  • Once the iGPU has been disabled, follow again the instructions to reinstall the driver using Display Driver Uninstaller.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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cmdkeen
Beginner
5,158 Views

Hello Hugo,

 

thanks for the response.

 

I followed your troubleshooting steps without success.

In the attached screens you can see the same issue. And the disabled igpu in the device manager.

Hope you and your team have another idear.

 

Thanks Best Regards

cmdkeen

 

 

 

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Hugo_Intel
Employee
5,106 Views

Hello cmdkeen


We will need to investigate this issue further with our team since the behavior is pretty strange. Also, just to confirm, Does the same issue happen in the latest driver 31.0.101.4335?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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cmdkeen
Beginner
5,080 Views

Hello Hugo,

 

yes the same issue appears with the 31.0.101.4335. See the screen attached.

I also added a screenshot of the last installation details from the installation window. After the entry "Intel Arc Control" is installing the window with "Driver installation done" appears with the yellow "!" and red "X". 

 

Best Regards,

cmdkeen

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Gdgfare
Novice
3,338 Views

Dear cmdkeen,

 

I guess that you met the same problem as I did. I have solved this problem,,, thanks to Dog Huang.

REASON: the setup program of IntelArcController failed to install ArcControl.Msi because your Windows OS cannot recognize the cmd order 'msiexec'. (if you open cmd with administrator rights and write 'cd\',ENTER,'msiexec /package C:\ArcControl.msi',ENTER, then you may see the message 'Error during installation :'msiexec.exe' is not recognized as an internal or external command')

SOLUTION: add 'C:\Windows\System32' into the environment variable called 'PATH' in system variables of your Windows OS.(if you try cmd again, you may see the message 'cannot find the position', after that you may be able to install ArcController successfully) 

 

I'm not a native speaker of English, but I hope my reply can help those poor gamers just like myself.

 

Best Wishes.

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cmdkeen
Beginner
3,290 Views

Hello Gdgfare,

 

your solution worked.

 

Thanks a lot!

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Hugo_Intel
Employee
4,889 Views

Hello cmdkeen


Thank you for letting us know. We continue to investigate this issue from our side, once I have an update for you I will post back.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,778 Views

Hello cmdkeen


We were investigating this issue and have determined the issue might be coming from the OS itself and it could be related to admin rights or user-level permissions. Due to these reasons, we would like to recommend that you do a clean installation of the Operating System and check if the same issue happens. Please let us know.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,467 Views

Hello cmdkeen


Please let us know if you were able to do a clean installation of the Operating System and whether the issue persisted.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,304 Views

Hello cmdkeen


I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician. 


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