Intel Arc Control overlay doesn't capture the mouse in Cyberpunk 2077

[TheWonderfulPie]

When playing Cyberpunk and opening the overlay with Alt O, the overlay will simply appear, but the mouse will continue to be used by the game, the overlay won't control it (for example, when we're playing, pressing Alt O to show the overlay, and we move the mouse, the game's camera will move and there won't be any cursor in the overlay). It makes it impossible to be used in the game, forcing us to Alt Tab and then enabling the overlay

Linked a SSU

[Hugo_Intel]

Hello TheWonderfulPie

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry you are experiencing issues when trying to use the Intel® Arc™ Overlay.

• Have you tried using different screen modes like FullScreen or Borderless Window Mode?
• Is this issue only happening with CyberPunk 2077?
• Please also check if the same issue can be replicated in the previous version of the Intel® Arc™ when using driver 31.0.101.4314.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[TheWonderfulPie]

Yes I tried using different screen modes
No, some other games as well, but sorry I can't remember what, but they're not that many having that issue
I actually have this issue since I have my card, when it was at drivers 4146

[Hugo_Intel]

Hello TheWonderfulPie

Thank you for the information. We released a new driver a couple of days ago, please let's update and test that driver, the version is 31.0.101.4382.

As well I see that you have installed an Insider version of your Windows Operating system, so if the issue persists, install a stable version of the Operating System and check if the same issue happens.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[TheWonderfulPie]

Hello, I installed 4382 and the stable version of Windows, and this issue is still appearing. I have linked an updated SSU, if needed

[Hugo_Intel]

Hello TheWonderfulPie

Thank you for the information. Allow me to check this issue and I will get back to you once I have more information.

Best Regards

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello TheWonderfulPie

I appreciate your patience. We have been testing this issue that you reported and have been able to reproduce it, however, upon checking with our team we also want to let you know that this behavior is expected, we are working on improving the way the overlay behaves with certain games but there is no estimated time for the issue to be fixed entirely since it has to be done in a game per game basis. You can check more information in the following article:

Intel® Arc™ Control Overlay Unresponsive

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello TheWonderfulPie

I see there are no further questions related to this topic so we will proceed to close this thread. Feel free to open a new topic if you need further assistance. 

Best Regards,  

Hugo O. 

Intel Customer Support Technician.