Intel Arc control showing wring information

[wazza999]

I just installed an ARC770, downloaded latest driver from Intels site 

 31.0.101.5534

Installed ok and Intels system check shows im running them but Intel ARC control shows

10.0.149041.3636 dated 6/21/2006 !

It will also not check for updates just times out.

Ive done another clean install and just get same, really disappointed for a new card.

What can i do to correct this ?

[AlfredoS_Intel]

Hi Wazza999,

Thank you for posting in Intel Communities.

We appreciate your purchase of our graphics card, and we are humbly sorry that you are experiencing issues at first use. This is not the experience that we envisioned for our customers to undergo when using the card; rest assured we will work with you to resolve the issue.  

Please allow us to ask the following information to determine viable suggestions for your concern:

1. May we know what software did you use to generate the Intel System Check? Is it the Intel Driver and Support Assistant (IDSA) found on this page, https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html?

2. If the software used is not the IDSA, please download and install the IDSA software from the link above. After installing, run it and after the scan there will be an Intel Software category that you can expand to show the correct version of the software. Kindly provide a screenshot of it also for confirmation.

3. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.

4. Regarding the Check for update issue timing out, it was listed to be fixed on driver version, 31.0.101.5534, which is the one that you installed as stated on this article, https://www.intel.com/content/www/us/en/support/articles/000096682.html. We would like to verify the fix, so kindly update to the latest version, 31.0.101.5590, https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html.

We will wait for your response.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Wazza999,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Wazza999, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician