Intel Arc370M - causing Forza to crash?

[PluhPluh]

Hi,

I am trying to play Forza Horizon 4 again after a few months of inactivity but it keeps crashing on the load screen. It was working perfect before. I have noticed that on the system requirements, the VRAM is suddenly not enough, as can be seen below. This is despite the fact that I have set Forza Horizon 4 to using "High Performance - Intel Arc 370M" on its settings, and Intel Arc 370M should have 4GB of VRAM as stated in the requirements, otherwise I wouldn't have been able to download it in the first place. 

Is there anyway I could get some help to increase the VRAM to what it was before?

Thank you.

[JeanetteC_Intel]

Hello PluhPluh,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1. Were you able to play this game, Forza Horizon 4, on this same system few months ago without any crashes?
2. Were there any changes made prior to the issue?
3. What is the graphics driver you are currently using?
4. Which digital platform was your game (Forza Horizon 4) obtained from? (Steam, Epic, etc.)
5. If possible, share the dump/log files if they are available.

• Kindly check our "Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST!" thread and follow the instructions for Crashing/freezing issues/BSOD.

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello PluhPluh,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello PluhPluh,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician