Intel Arcc A770 graphiocs card

[DavPro]

Hello,

     I cannot start Wolfensteinn Youngbloods with my Intel Arc A770 graphics card. I receive this message about failure to allocate video memory. I can play these games: Wolfenstein: the Old Blood, Wolfenstein: The New Order and Wolfenstein II: The new Colossus.

My system:
Processor 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz
Installed RAM 128 GB (128 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 22H2
Installed on ‎6/‎17/‎2023
OS build 22621.1848
Experience Windows Feature Experience Pack 1000.22642.1000.0

Asus TUF GAMING Z-590 PLUS motherboard and, of course, Intel Arc A770 GPU

Can you help?

Thank You,

     DavPro

[Jean_Intel]

Hello DavPro,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better assist you on this matter, we would like to request the following information:

• Is this issue present since day?
• Which game distribution service you used to install the game? (Blizzard, Epic, Origin, Steam, Xbox, Ubisoft Connect, Microsoft Store)
• Could you share with us a video showing the issue you describe?
• Is this issue when launching the game?
• Is Resizable BAR enabled in your BIOS?
• Also, we would like to ask for more system information. Please create a system report using the following tools:
•  Intel System Support Utility (Intel SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
• Intel® Graphics Command Center
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab.
  • Select System Diagnostic.
  • Click Generate Report.
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[DavPro]

Thank You for the reply.

     I use Steam to install the game. Sometimes I receive this message about failure to allocate video memory. At other times the Steam homepage is on the monitor and I cannot see the game. The game stops when the game tries to open. My Resizable BAR is ON. I am running the latest INTEL driver for the graphics card.

[Jean_Intel]

Hello DavPro,

Thanks for the information provided.

Regarding this issue, we would recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from the Intel BETA driver, 31.0.101.4499. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello DavPro,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[DavPro]

Hello Jean,

     I tried your latest suggestion but unfortunately it did not work! I still cannot load Wolfenstein Youngbloods. I can get as far as the cautionary notes in different langauges and I hear hear the theme music but after the cautionary notes are ended I receive the same message about video memory allocation failed!

[Jean_Intel]

Hello DavPro,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.

[Hugo_Intel]

Hello DavPro

We want to let you know that this issue has been fixed through a game patch, please update your game to the latest version and the game should start without issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello DavPro

As mentioned in our previous posts this issue should have been fixed in the latest version of the game. Were you able to update your game and test it? Let us know if the issue is resolved from your side as well.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello DavPro

We have not received a response from you so far. This issue should have been resolved as it can no longer be replicated in the latest version of the game, so we hope you take advantage of the fix. We will now go ahead and close this thread, if you need any more help, feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.