Intel Driver Causing Issue

[Nakib]

so i updated my intel arc a750 gpu driver last 29 january and the update caused me few problems including few apps took time to open like 4 seconds delay, obs couldnt find encoders like quicksync etc. so i revert back to 23 january update and wait until th next update comes, the next update came in 10 february and i updated to it and this still caused me the same issue, now what do i do is this gonna happen all the time or is this some problem intel is not noticing

 

[DeancR_Intel]

Hi Nakib,

Thank you for posting in the Community!

I would like to clarify some things in order for me to isolate the issue:

• Clean Installation: Have you tried performing a clean installation of the driver (32.0.101.6559 (WHQL Certified)) using a tool like Display Driver Uninstaller (DDU) before installing the new driver? If no, follow the steps here:

          How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

          Clean Installation of Intel® Graphics Drivers in Windows*
          Intel® Arc™ & Iris® Xe Graphics - Windows*

• System Configuration: Are there any other recent changes to your system, such as Windows updates or new software installations, that coincided with the driver update?

• Error Messages: Are there any specific error messages or logs from OBS or other applications that might give more insight into the encoder issue?

I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
• Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."

• When the scanning is complete, click "Next."
• Click "Save."

Best regards,

Dean R.

Intel Customer Support Technician

[Nakib]

well, i even reset my whole computer using pendrive like the iso and stuff, i thought windows had a problem it wasnt, reverting back was the solution but does it mean its gonna happen all the, 2 consistent updates had the same issue, also, when i play valorant on reverted back driver, sometimes when i alt tab or press windows key to navigate other stuffs and then open valorant again, my valorant freezes and also i cant close it or nothing, i have to forcefully restart my pc, please intel i bought this gpu with my parents money, i dont want anything wrong, i trust this gpu i had enjoyed this gpu a lot, please troubleshoot my problem. 


I did installed it with ddu still nothing changes. Obs doesnt have any log files or anything they cant just detect it, i have suspect that there are a lot problems here that i didnt notice or dont know might see this in future time

[rakesh123h]

i have the same problem have u yet find out the solution

[Nakib]

not yet

but one of my friend claims the issue is the motherboard, modern gpus paired with b450/ b550 has this issue on the latest drivers.

[DeancR_Intel]

Hi Nakib,

Thank you for providing all the details. I will further check this issue and get back to you once I have more information. Your patience is appreciated.

Best regards,

Dean R.

Intel Customer Support Technician

[Nakib]

okay well an another update is available should i update or wait?

[DeancR_Intel]

Hi Nakib,

To help me investigate further and find a solution, could you please provide the following details:

1. What version of OBS are you currently using?
2. Can you specify the most recent graphics driver version that worked without any problems?
3. Besides version 32.0.101.6559, which other graphics driver version is causing the issue?

Best regards,

Dean R.

Intel Customer Support Technician

[Nakib]

rn i am using the 32.0.101.6460_101.6259 version driver which is working fine but still sometimes i find issues but cant remember, i am using the latest version of obs, and the driver version 32.0.101.6559 and 32.0.101.6557_101.6262 has issue

[rakesh123h]

I have solved the issue the problem is with the latest drivers update. U have to download the previous driver version to solve the issue it's not motherboard issue it's the latest driver issue.

[DeancR_Intel]

Hi Nakib,

I appreciate your response for sharing this, how about the OBS version you're using?

Best regards,

Dean R.

Intel Customer Support Technician

[Nakib]

i dont have obs installed rn

[JD22]

I have the same problem with missing hardware encoders in OBS 31.0.1 after updating to driver 32.0.101.6559 from driver

32.0.101.6557/32.0.101.6262 on arc B570.  Reverting to the older driver fixes the issue for me.

[DeancR_Intel]

Hi Nakib,

This is well noted. I also wanted to let you know that this issue is currently being addressed and will be resolved with upcoming driver updates. However, I don't have an exact timeline for the fix at the moment.

Hi JD22,

This is also noted as well, kindly wait for the fix as this issue is currently being addressed and I suggest creating a new thread for your concern to avoid further confusions.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Nakib,

Could you please help me by running OBS with administrative rights to see if it resolves the issue? This step might help identify any permission-related problems. Additionally, I need to gather more information to further investigate the issue. Your cooperation is greatly appreciated.

Best regards,

Dean R.

Intel Customer Support Technician

[Nakib]

i dont have the latest drivers installed

[Jachia]

fixed in my pc when I run the obs with administration 

[DeancR_Intel]

Hi Nakib,

You may try my previous recommendation with OBS admin rights since @Jachia tried the following steps and it worked. Let me know if the issue still persists afterwards.

Best regards,

Dean R.

Intel Customer Support Technician

[Nakib]

lets say the obs get fixed but what about applications taking delay to open, what about it

[Nakib]

should i install the new drivers

[DeancR_Intel]

Hi Nakib,

Could you please download and install this driver (32.0.101.6632)? Once you've done that, let us know if the issue persists.

Here's the link for reference: Intel® Arc™ & Iris® Xe Graphics - Windows*

Best regards,

Dean R.

Intel Customer Support Technician