Intel Graphics Software will not open/Tuning Tab missing

[djmrFunnyMan]

This issue existed before but seems to have gotten worse after the latest driver update.

In short: I am unable to open the Intel Graphics Software. Uninstalling and reinstalling it will solve the issue temporarily but it'll reappear upon the next restart.

Checking in the event viewer shows the following errors:

{"category":"RequestWorker","level":"Error","message":"Exception occurred","exception":{"type":"IOException","message":"Pipe is broken."}}

{"category":"RequestWorker","level":"Error","message":"The input does not contain any JSON tokens. Expected the input to start with a valid JSON token, when isFinalBlock is true. Path: $ | LineNumber: 0 | BytePositionInLine: 0.","exception":{"type":"JsonException","message":"The input does not contain any JSON tokens. Expected the input to start with a valid JSON token, when isFinalBlock is true. Path: $ | LineNumber: 0 | BytePositionInLine: 0.","innerException":"JsonReaderException"}}

I can temporarily get the app to work again by
- Shutting down the IntelGraphicsSoftware.service with task manager

However the Tuning tab will go missing after doing this.

[Mu5tanG]

having same issue since update 6557 now its on 6559 and still not fixed. im using an A750

[SHYBORG]

I was having the same trouble with any of the drivers since 6458 (WHQL) for my A770 (Acer Predator Bifrost). I was Waiting for the next WHQL drivers to see if it persisted... Well, with 6559, it was still a problem.

Uninstalling both the Predator Bifrost and Intel Software then running the latest DDU in Safe Mode to clean up then reinstalling Both Intel and the Predator Bifrost application seemed to resolve the issues. seems like a pain to have to do that for a driver update, but it did the trick.

[GummiBerry]

It'll happen again. Just give it a day. 

[DhannielM_Intel]

Hello djmrFunnyMan,

Thank you for posting in the community. Intel is aware of this issue and is currently investigating it. You can find more information in the release notes for the graphics driver, where it is listed as a known issue for Intel Graphics Software. Please refer to this link and scroll to page 2: Release Notes.

In the meantime, you can try using the Display Driver Uninstaller (DDU) in safe mode, as suggested by @SHYBORG. This time, make sure to check the "Intel specific options" and enable the option "Remove Intel Arc Control / Intel Graphics Software." For detailed steps on how to use DDU, please follow this link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. I will also look into this issue on my end to help investigate further.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[djmrFunnyMan]

This is a bit of a digression but the issue does not appear to be listed in that section? None of the listed known IGS issues fit this description. I see mentions of intermittent crashes when navigating or on the metrics screen but the app not starting doesn't appear to be listed anywhere.

[DhannielM_Intel]

Hello djmrFunnyMan,

I apologize for the oversight regarding the missing tuning, which is listed as a known issue. Could you please check under Services (services.msc) for the "Intel® Graphics Software Service" and ensure that its "Startup Type" is set to "Automatic" and that the service is started?

If it is not set to "Automatic," please change it to that setting. If it is already set to "Automatic," could you try performing the DDU method I mentioned earlier?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[djmrFunnyMan]

Yes the service is running and I have alreasy reinstalled everything so IGS is working for now.

The point is that the only way to get the IGS to open is to kill the service process with task manager so that's why the tuning tab was missing.

TLDR: The IGS Service is what prevents the app from opening.

[DhannielM_Intel]

Hello djmrFunnyMan,

Thank you for your prompt response. I'm curious to know if the issue with your IGS still persists. Does the IGS now appear normally, even after you restart your computer?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[djmrFunnyMan]

On the latest driver update the issue with IGS not starting still persists.
I still have to kill the IGS Service manually to work around it. (Killing the service lets the IGS app open normally)

[GummiBerry]

I have the same issue. It's very frustrating. I am about to sell this card and get a 7800XT so i don't have to deal with this mess. 

[DhannielM_Intel]

Hello djmrFunnyMan,

I understand the situation and will investigate further. I'll get back to you as soon as possible. @GummiBerry, I recognize that you're experiencing a similar issue. I recommend creating a separate thread for your concern.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Alpi]

I have the same error, my computer does not see the Intel Software Control Panel, no matter how many times I do a clean install from DDU, there is no change. Whenever I start the installation, I cannot select the Intel Software section in the installation window, I opened a topic about this, I am waiting for a response, I hope this issue will be resolved ı use arc a750 limited edition

[GummiBerry]

Hey, Alpi. 

Do the workaround that @djmrFunnyMan has listed here.

In addition, before you do that workaround (because this will happen again...), disable any internal or other GPU in your BIOS. For me, I have a GPU built into my motherboard that is AMD. I have gone into the BIOS and disabled that GPU. 

1. Go to BIOS and disable any internal GPU. This will ensure that the driver for that GPU doesn't try to get loaded

2. Go back to Windows and ensure you have DDU ready to go and a local admin user. you can use cloud, but I prefer local admin in case there are networking issues. Make sure you have the latest install of Intel drivers. 

3. boot windows into safemode, log in as your local admin, and uninstall any and all display drivers and software with DDU. DDU has a setting for all 3 teams; green, red, and blue. reboot the computer. 

4. log back into windows and ensure that your intel drivers are unblocked by right clicking the ZIP file, going to properties, and selecting the "unblock" flag in the general properties window. 

5. Run the Intel installer as an administrator and complete the installation. 

6. REBOOT the computer before attempting to use Intel Graphics Software

7. My recommendation at this time is to not use the tuning for anything except the fan

8. IMPORTANT!!!!!! you should use some tool (HWinfo, FanControl) etc... to alert you if the card is overheating.

The other day i was playing and my FPS tanked and everything just went awful. Turned out my card hit about 90 degrees and the fan was off because Intel Graphics Software had crashed. 

[DhannielM_Intel]

Hello djmrFunnyMan,

Thank you for your patience. I've been working on a solution for the issue. Could you please check under Services (services.msc) if the Intel® Graphics Software Service is set to "Automatic" in the Startup Type settings? If it is, does the Intel Graphics Software automatically open upon reboot, or does it remain closed? Additionally, please know that our team is aware of the issue and is actively working on a fix, although we don't have an estimated timeline for resolution yet.

Also, @Alpi please create a separate thread for this issue as you have a different GPU.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[djmrFunnyMan]

I have already answered this question. The IGS Service is set to automatic and it does start as expected. The issue is the service running is what prevents IGS (the app) from opening so I have to kill the service to open the app.

[djmrFunnyMan]

I've found a workaround to both issues.
- Go into services 
- Kill the IGS Service
> You will now be able to open the IGS app normally.

Now to get the tuning tab back
- Go into services
- Restart the IGS service
> Tuning tab should reappear

If you at any point close the IGS window you'll once again be unable to open it so you'll have to follow these steps again.

[DhannielM_Intel]

Hello djmrFunnyMan,

I'm glad to hear that you've found a workaround, and I appreciate you sharing this information. It seems that the previous replies didn't clearly indicate whether the services were set to "Automatic," which is why I asked you to do it again. Moving forward, I will make a note of this and review it internally.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Tates]

I've uninstalled and reinstalled drivers, fresh installs of Windows 11, every approach listed.

Here's what fixed this issue on both of my PC's:

I saw this thread: 

"https://www.intel.com/content/www/us/en/support/articles/000100471/graphics.html"

"Intel is currently investigating this issue. Please contact Intel Customer Support for more information. 

As a workaround, you can manually install the Intel Graphics Software from the driver package:

1. If you don't have it already, install 7zip or a similar file archiver/compressor software to unzip the installer package.
2. Right-click on the installer file and open it on your file archiver/compressor.
3. Go to Resources/Extras folder.
4. Extract Intel Graphics Software installer
5. Double-click on the extracted installer to install the software."

I unzipped the most recent 6559, and the prior 6458. I ran the installer for IGS from 6559, and it uninstalled IGS 25.2.1055.2 from 6559 drivers. I installed the IGS from 6458, 25.50.1001.1 and now it runs everytime.

The latest IGS from 6559 drivers seems to be the culprit.

Hope this helps.

[Tates]

UPDATE:

Ran PatchmyPC, and it updated:

Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.42.34438
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.42.34438

Reinstalled IGS from 6559 (25.2.1055.2) and now it works for me.

Yeah

[Felipe_Intel]

Hello all,

If you are still having this problem, I'd really appreciate your help with the following:

1. enable app crash dumps (you can see instructions here)
2. go to c:\appcrashdumps and make sure the folder is empty.
3. reboot the system
4. go to c:\appcrashdumps

In my case I saw various dumps just after boot, including one from the IGS service and one the IGS app.

Compress all the dumps and share them here please.