Intel Iris Graphics not works

[ANDIAZ]

Hi, I have an Asus Vivobook X1605ZA with Intel Core I5 12500H. For a few months now, the Iris Xe graphics has stopped working. When I activate the driver in Device Manager, the laptop reboots itself and the System Recovery window appears. From there, it's a constant loop with no solution, as I uninstalled the OS and BIOS from scratch many times, of course also the latest and newest drivers, and I could never solve it. Finally, I gave up. From Safe Mode, I open Device Manager to permanently switch or disable the Iris graphics adapter for the generic display adapter so that the computer would work. I think it's a hardware problem, perhaps a power failure on some circuit... I don't know. I found the possibility of reballing the processor, but it is a slow and risky job. I am attaching some images of what happened for a better appreciation of the problem. I greatly appreciate your comments and help because it is frustrating not being able to use the integrated graphics, which had been working very well. Recently update: I try to installed the last driver that lauched in May 2th, the laptop still reboots and again it not recognize the graphics, but already not shows the windows Recovery system that is a very good sign at least for me.

[VonM_Intel]

Hi, ANDIAZ.

Thank you for posting in our Community and for providing such a detailed description of the issue, and I genuinely appreciate the troubleshooting steps you've taken so far. Based on the symptoms, reboots when enabling the Iris Xe driver, recovery loops, and stability with the generic adapter, a hardware-level fault, possibly with the iGPU or power delivery, may be the cause. It’s a positive sign that the system no longer enters recovery with the latest driver, indicating a potential partial improvement. However, I would strongly discourage attempting reballing unless advised by a certified technician. To assist further, could you confirm if the issue occurs on both battery and AC power? Also, does the problem persist when using an external monitor, and if so, is there any change when only the external display is active?

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[ANDIAZ]

Hi @VonM_Intel Thanks for your reply. Yes the issue occurs on both when the pc used the battery or the AC power, and I had no tried duplicate but unfortunately when I connect a second monitor via HDMI and use Windows + P keys open this screen 

It is very frustrating... 

[VonM_Intel]

Hi, ANDIAZ.

Thank you for the update and clarification. Since the issue occurs regardless of whether the PC is on battery or AC power, and you're experiencing the problem when connecting a second monitor via HDMI with the Windows + P screen appearing, this points toward a potential display configuration or driver conflict.

In the meantime, I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.

Intel Customer Support Technician

[ANDIAZ]

Hi @VonM_Intel Thanks for your reply. I hope you can help me solve this problem because I don't want my laptop to become a paperweight. Thanks you!

[VonM_Intel]

Hello, ANDIAZ.

Thank you for posting in our Community, and for your continued cooperation. To assist you further, I’d like to gather a bit more information regarding the issue you're experiencing:

• Is the issue also happening on the OEM driver?
• Is there an error code in the device manager?
• Have you tried to adjust the power settings (Balanced, High Performance)? If so, what is the result?

Best regards,

Von M.

Intel Customer Support Technician

[ANDIAZ]

Hi @VonM_Intel 

1: I try installing Asus drivers from his website but same trouble. Are you reffering to those drivers?

2. The Device Manager shows this error:

3.In the Power settings I select Advance Settings and I put in Balanced because High Performance not appears.

[VonM_Intel]

Hello, ANDIAZ.

I noticed that the screenshot you shared appears to be in a different language. To better assist you, could you kindly provide a translated version of the error message in English? This will help us accurately identify the issue and provide a more targeted resolution. Additionally, to clarify your first point, when you mentioned installing the ASUS drivers, yes, I was referring to the OEM-provided drivers.

We're here to help you through this process.

Best regards,

Von M.

Intel Customer Support Technician

[ANDIAZ]

Hi @VonM_Intel  This is the status in english 

[VonM_Intel]

Hello, ANDIAZ.

Thank you for that. In the meantime, I will need to do further research on this matter and post the response on this thread once available.

Best regards,

Von M.

Intel Customer Support Technician

[ANDIAZ]

Thank you! @VonM_Intel I will very attentive to your next post about this. I'm optimistic about you help me to find a solution !

[VonM_Intel]

Hello, ANDIAZ.

Thank you for your continued patience throughout this process. Based on my assessment, the issue you’re experiencing does not appear to be related to a standard graphics driver problem. Given that the behavior persists with both the OEM-provided and Intel® generic drivers, it’s likely that the root cause may be tied to a deeper operating system-level issue. At this point, I recommend reaching out to your laptop manufacturer for further assistance. They’ll be best positioned to provide platform-specific diagnostics and support, especially if there are underlying system or firmware factors involved.

In the meantime, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician