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Hello,
I have an prob on MInecraft Java Edition. When i played the perfomance are verry good, more than 130 fps in 1080p maximum graphic with shader but at some point the FPS decrease and i had more little freezes and it became impossible to play. But the freezes/ screens freezes are on both my screen. It gets better when i close minecraft or when it crashes because "java doesn't respond". I try in vanilla with nothing and same problem. I don't understant.
I did DDU, unistall reinstalled Java and minecraft but the problem are still there.
I think it's link to java
Thank you for your time
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Hello Espy,
Thank you for posting at Intel Community Forums
For me to properly address this concern, please share the following details:
1. Was this working fine before?
2. Did you make any recent changes to the system?
3.Does the issue happen only on the specific game?
Additionally, to have a better understanding of your system components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*
We hope to hear from you soon!
Best regards,
Jed G.
Intel Customer Support Technician
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Hello Espy,
Thank you for responding.
Upon checking the SSU logs, the driver for the Intel Arc A770 is outdated. Please download the latest driver version using the link below and use DDU.
Download link for - Intel® Arc™ & Iris® Xe Graphics - Windows*
Steps on - How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver
In case the same issue persists, please attach a short video clip of the issue for me to have a wider view.
Have a good one and stay safe!
Best regards,
Jed G.
Intel Customer Support Technician
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Hello Jeg,
I update my graphic driver but i have the same issue. I've been playing for 10 minutes without a problem and I'm getting this drop in fps. It's the same think each time and everywhere.
Thanks you for your help
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Hi Espy,
Thank you for sharing this information.
I will coordinate this with our team for further investigation. We will let you know as soon as we have an update.
Thank you for choosing Intel, and have a good one!
Best regards,
Jed G.
Intel Customer Support Technician
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Hi Espy,
After coordinating with our team, I'd like to gather more information to further investigate the issue you are having. Please provide the information below.
1. Is the game you are playing available for direct download from Xbox?
2. Are you using any mods, could you try disabling them?
3. Could you deactivate the shaders to ensure smooth performance throughout the playthrough?
4. What version of Minecraft are you using?
I'm looking forward to your response!
Best regards,
Jed G.
Intel Customer Support Technician
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Hello Espy,
I'm just following up to check if you managed to see the information that I requested. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Jed G.
Intel Customer Support Technician
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Hello Espy,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Jed G.
Intel Customer Support Technician

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