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A few days ago , I updated my Intel Iris XE graphics to the latest version .
I noticed that all of my games started working poorly (Roblox , Fortnite etc.)
I am scared to roll back as something may happen .
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Hi ineedhelplease,
Thank you for posting in the Community!
Please share some details about your system.
- What is the graphics driver you are using?
- Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
- A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
- You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.
- Provide us with the Intel SSU report from your system.
- If you do not wish to submit the SSU report then at least provide us with the following information about your system:
- Processor make and model.
- Power Supply make and model.
- Motherboard make and model.
- Amount of memory (RAM).
- Operating System version/build number.
- Processor make and model.
Best regards,
Dean R.
Intel Customer Support Technician
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Processor make/model 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
cannot provide Power Supply
Motherboard make/model : Acer(make)
RAM 16GB
OS Windows 11 Pro 24H2 Build number : 26100.2605
Sorry for vague info , I'm not an expert in computing
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Hi ineedhelplease,
I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi ineedhelplease,
Thank you for providing this information however, I would like to know if you tried doing DDU with the latest graphics driver.
Let me know if you have questions
Best regards,
Dean R.
Intel Customer Support Technician
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Hi ineedhelplease,
To simplify this, DDU will remove the old driver completely from your system to give way for the new driver. This is to avoid conflicts on the drivers that cause issues.
Follow the steps here:
How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
Best regards,
Dean R.
Intel Customer Support Technician
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Thank you for helping me , I will definitely come back here when I have another problem .
Thanks once again
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Hi ineedhelplease,
I'm glad to hear that your Graphics is working now! If you don't have any other inquiries regarding to your Graphics. I will be closing this inquiry as shown your issue has been resolved. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Best regards,
Dean R.
Intel Customer Support Technician

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