Intel update problems

[ineedhelplease]

A few days ago , I updated my Intel Iris XE graphics to the latest version .

I noticed that all of my games started working poorly (Roblox , Fortnite etc.)

I am scared to roll back as something may happen .

[DeancR_Intel]

Hi ineedhelplease,

Thank you for posting in the Community!

Please share some details about your system.

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

1. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
    • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

Best regards,

Dean R.

Intel Customer Support Technician

[ineedhelplease]

Processor make/model 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

cannot provide Power Supply

Motherboard make/model : Acer(make)

RAM 16GB

OS Windows 11 Pro 24H2 Build number : 26100.2605

Sorry for vague info , I'm not an expert in computing

[DeancR_Intel]

Hi ineedhelplease,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi ineedhelplease,

Thank you for providing this information however, I would like to know if you tried doing DDU with the latest graphics driver.

Let me know if you have questions

Best regards,

Dean R.

Intel Customer Support Technician

[ineedhelplease]

May I ask how the DDU works?