IntelARCB580显卡在巅峰急速游戏运行中导致游戏崩溃闪退

[wanghan12138]

        巅峰急速是一款赛车游戏，当在游戏地图“榛名山”和“南海郡”中比赛时，在游戏设置中把画面调整为最低画质时可以正常运行，但是当把画面质量调整为中、高、极致时就会发生闪退。

        已进行的故障排查，

      1.重新安装WINDOWS11系统未解决上述问题。

      2.将CPU:12600KF+主板：铭瑄B760M终结者+内存：铭瑄瑷雪6400MhzC34 16G*2+硬盘：希捷firecuda530 2T.更换为CPU:9800X3D+主板：华硕B850-A吹雪+内存：威刚星刃6000MhzC28 16G*2+硬盘：三星990pro 1T.后未解决上述问题。

      3.移除独立显卡改用CPU核显在任何画质下均未发生崩溃闪退。

P.S:显卡为：铭瑄电竞之心ARC B580 12G

[JeanetteC_Intel]

Hello wanghan12138,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information below:

1) Please share a short video clip showing the crashes occur when you adjust the graphics quality to Medium, High, and Extreme.

2) Please make sure that your graphics drivers is already the latest version 32.0.101.6737 (WHQL Certified). If not please proceed with a clean installation using the Display Driver Uninstaller (DDU).

3) Share the graphics driver versions where you noticed the issue appears.

4) Please help check and confirm if my undersstanding is correct:

1. Original setup:

• CPU: 12600KF + Motherboard: Mingxuan B760M Terminator + Memory: Mingxuan Aixue 6400MHZc34 16G*2+ HDD: Seagate FireCUDA530 2T. *With the Mingxuan E-sports Heart ARC B580 12G. (With issues?)

2. Replaced components for testing:

• CPU: 9800X3D + Motherboard: ASUS B850-A Blowing Snow + Memory: ADATA Star Blade 6000MHZc28 16G*2+ HDD: Samsung 990Pro 1T. *Used with With the Mingxuan E-sports Heart ARC B580 12G (with issue?) and with onboard graphics (working fine)?

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[wanghan12138]

1.视频地址【巅峰急速闪退】 https://www.bilibili.com/video/BV15zLXzhENo/?share_source=copy_web&vd_source=7b55585ca4c3300adbc57a7ee422ce0a

2.驱动版本为最新：32.0.101.6739

3.只使用核心显卡不出问题，使用独​​​​立显卡出问题

[JeanetteC_Intel]

Hello wanghan12138,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Thank you for providing this crucial information. I will conduct an internal review of the issue and share updates as soon as they are available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello wanghan12138,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

To assist in further investigating the issue, please help share the following:

1. Which digital game service are you using to play this game?
2. Could you provide the exact link or website from which you downloaded the game from? I attempted to search for it but couldn't find it online, possibly due to translation errors.
3. Was the game functioning properly on this computer before?
4. Please generate the dump/log files by following the steps outlined in our Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST!
5. If possible, share a screenshot of the game settings in English so we can try to replicate the issue.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[wanghan12138]

1.对不起，没看懂这句话的意思

2.外服的游戏官网为：https://www.racingmaster.game/sea/

3.这台计算机是我自己买配件组装的，从一开始就出现了之前所述的问题

4.1.1我确认驱动程序为最新，版本号为32.0.101.6739

4.2游戏名称为RACING MASTER，游戏官网如上

4.3现阶段处理器：AMD 9800X3D

                   主板：华硕 ROG STRIX B850-A GAMING WIFI S

                   内存：16G*2 

                   操作系统：WINDOWS11 家庭版 24H2

                   电源：台达 金盾GM850

                                                                       SSU报告稍后会在邮箱中向您发送

5.大陆的游戏服务器并不支持英文界面

PS：该游戏的客户端分为移动端和PC端

[JeanetteC_Intel]

Hello wanghan12138,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

I have sent you a private message via email to share the DMP files. Please check your inbox, and also take a look at your spam and junk folders, as the email might have been directed there.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello wanghan12138,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

To continue, please check your inbox. Additionally, review your spam and junk folders, as the email may have been redirected there.

Best regards,

JeanetteC.

Intel Customer Support Technician

[DhannielM_Intel]

Hello wanghan12138,

Since we haven't received a response from you, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician