Latest driver 32.0.101.6913 removes options to customize image sharpening and adaptive tesselation

[iprigg]

I am an onwer of an a750 and yesterday decided to update to latest driver 32.0.101.6913. After the update which I launched the Intel graphics software app, in order to configure some settings I usually do after each update. To my astonishment those settings (adaptive tesselation and image sharpening) have been disappeared from the graphics section menu tab and cannot be configured any more. I would like to ask if this is a bug of the specific driver or this will be the case from now on, which would be a pity because, the difference in the image quality without customizing them is apparent even outside gaming apps.
Note that I did a clean install of the new driver as I always do.
Please do answer my question, because if those settings have been removed indeed from now on, I will have to go back to the previous driver 6881, since those settings are crucial especially in games that do no support customizing them or do not gave inherent support for XeSS

[ArchieD_Intel]

Hi iprigg,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

What are the troubleshooting steps that you tried so far?

Have you used DDU to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[iprigg]

Troubleshooting? What troubleshooting? I did a clean install!This is an option provided by your software. To my understanding, in every language, this means complete removal of all previous software and installation of the new one. Is this not the case? Do we have to use ddu every time a new a new version of your software is released, in order to have things working as expected. Alas, this would be annoying, not to mention that this method is not understandable by an ordinary windows user. Ok I am an IT professional and can easily understand such things, but what about other people or kids. Because gaming cards is targeted to them isn't it;
Such type of answers is like trying to avoid direct confrontation of the problem!
Moreover I have seen other posts indicating the same behavior with the last software version, which means that it is an existing issue.
After all, it is likely that the problem has to with the Intel graphics software, not the driver itself.
I suggest you do a better research on the issue, than giving such generic answers. You have been already 3 years on the of dedicated GPU cards market. For me you are a serious player now, and you have to be more careful, especially with such issues. Do not give such generic answers, otherwise I am pretty sure that next time people that have believed in your potential and bought your hardware will move to other solutions which are more mature and less cumbersome.

[ArchieD_Intel]

Hi iprigg,

Thank you for your feedback. I will be investigating this issue as will get back to you as soon as a solution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[Mars_999]

I can confirm too, that I have this same issue. Those controls are missing on the latest driver. I have read on other webpages people are not happy these features are missing.

Thanks!

Dave

[iprigg]

Some updating on this issue from my side:

The missing controls seem to have appear again and now I can configure them. I didn't do anything, meaning I did not rollback to a previous driver for the arc a750 card. However, what it changed in my configuration is that windows automatically installed a previous driver for the integrated UHD 730 that replaced the one installed with the lasted driver update to 6913. As you can see now there is a different version of intel driver installed for each card on my machine.

I do not know for sure but I suspect that this solved this may have the issue. Who knows!!!

[rlz]

The latest update is so strange. I encountered black screen when i watched videos and played game like red dead redemption 2. Its quite unstable version. I already rolled back to the last version.

[KoN]

Can confirm this option is missing in the latest driver 6913 . B580 . 

The game Grey-zone looks very clear and seems to run ok . Going to test with Xess . 

[ArchieD_Intel]

Hi iprigg,

I wanted to inform you that, following our investigation, the features Image Sharpening, Adaptive Tessellation, and Anisotropic Filtering have been discontinued starting with Intel® Graphics Software (IGS) version 25.22.1502.2, which is included in driver version 32.0.101.6913. These features will no longer be available in subsequent versions.

For further details, I encourage you to read our article titled "Intel® Graphics Software (IGS) Image Sharpener, Adaptive Tessellation, and Anisotropic Filtering Not Working" which provides more information on this change.

If you have any additional questions or need further assistance, please feel free to reach out.

Hi Mars_999, rlz, KoN, for us to address your concern and to avoid any confusion, please create a separate thread and one of the supports will be helping you.

Best regards,

Archie D.

Intel Customer Support Technician

[iprigg]

I saw it indeed. However what striked me is that it says that this applies to arc 580 and b570 only. Why it does not say something about arc a750

[ArchieD_Intel · Accepted solution]

Hi iprigg,

Image sharpening, Adaptive Tesselation, and Anisotropic Filtering features were removed from IGS version 25.22.1502.2, included in driver 32.0.101.6913. From this versions onwards, these features won't be available.

With this, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician