Low FPS performance Alan Wake 2

[addelucas123]

Good afternoon, I need you to improve the performance of Alan Wake 2 in high configuration at 60 fps, it turns out that Intel Arc A770 got 35 to 40 FPS with peak 45 FPS resolution 2K, that Intel Arc A770 graphics is capable of superar a la RX 7600 XT, I need you to review internally with intel driver engineers please, Thank you

Greetings
David

[JedG_Intel]

Hello addelucas123,

Thank you for posting on Intel Community Forum.

To address this effectively, please share the information below.

1. Which distribution platform is being used (Steam, Epic Games, etc.)?

2. Are there specific areas where performance drops most?

3. Kindly get CapFrame data and ensure to play the game for at least 5 minutes

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[addelucas123]

Good afternoon, once again, at night I send you capframe and a small video (approximately 1 minute) , In areas in all indoors and outdoors with lots of lighting etc, the performance ranges from 35 to 40 fps in resolution 2K high configuration activating FSR 2, Intel Arc A770 Limited Edition must pull high at 60 fps, since to play epic graphics are much more powerful but much more powerful, but to play high at 60 fps you can optimize performance and even some things in epic, then in areas 100% performance does not work well

1. plataformas steam

[addelucas123]

Good evening, Here I am going to send you what you asked me for, now I tell you from now on, I am going to be heavy, This must be improved through drivers, I repeat I must play 60 FPS without rescaling I mean without AMD FSR rescaling, because there is none Intel XeSS, FSR native 2K game, Although I activate FSR quality mode the average goes from 30 to 45 FPS no more, This Intel Arc A770 GPU can perfectly handle 60 FPS as long as the Intel gentlemen want to improve, I tell you seriously from now on I am going to be heavy and demanding, You will know what you are doing.

From now on I want to see those performance improvements, and I am not at all happy with Intel Arc products, because the performance of saying that modern Intel Arc DirectX 12 graphics works very well, that is a lie, all lies and misleading advertising, because no game works as you say it is better, that it would be double the performance etc., no, sorry no, from now on I am going to be annoying, you can tell Intel driver engineers

1. Platform: Epic Games

2. Are there specific areas where performance drops the most? Yes, any area.

[JedG_Intel]

Hello addelucas123,

Thank you for sharing all this information.

Kindly also share the System Support Utility report so we can check the system configuration and components.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[addelucas123]

Good morning, Sorry for the inconvenience if I didn't send it to you, but I'm tired of sending so much stuff, and it doesn't hurt me to do your work, do you understand? So I sent the information I'm missing.

[JedG_Intel]

Hello addelucas123,

Thank you for your cooperation. I'll be investigating this matter and I'll get back to you at the earliest opportunity.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi addelucas123,

As part of our ongoing investigation, kindly provide the additional information below.

• Is the resizable bar enabled?
• Did you perform DDU already prior to installing the latest driver 32.0.101.7029?
• What is the game version?
• Kindly share a copy of 3 CapFramex files that runs at least 3 minutes each. As we have checked, the game was ran for less than 1 minute.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[addelucas123]

Good afternoon, I just updated to the latest version 7029 and the performance remains the same. I'm not going to pay any more attention to what you say, nor CapFrameX. You're going to do the testing yourself, and don't always use the excuse of video games, which are always the excuse of other people like the developers. Look at how the NVIDIA graphics card works and improve that performance. You don't have to have any excuses. The version is 1.2.8, that's the latest one recently released. Now I need reports of what to demand.

1.Is the resizable bar enabled? Yes

[JedG_Intel]

Hello addelucas123,

I appreciate the additional information and I perfectly understand where you are coming from. We'll be investigating this issue with the current information that we have and I'll get back to you as soon as there's any update.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello addelucas123,

I'm getting back in touch to share the results of our replication. After testing this in our test lab, the FPS is consistent and they are not able to reproduce the issue. Additionally, a new graphics driver 32.0.101.8132 has been released. It is optimized to deliver the best possible performance on the Arc A770 for the game Alan Wake 2. As such, no additional performance improvements are anticipated at this time.

If you have further questions or concerns, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi addelucas123,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[addelucas123]

Good morning, I don't agree with the performance of Alan Wake 2, I'm afraid I'll have to continue to claim this situation, no RTX 3060 and 4060 graph passes that performance, which costs you to improve the performance of the Intel Arc GPU?

[JedG_Intel]

Hello addelucas123,

I understand where you are coming from and I apologize for any inconvenience that this issue has caused. Since you'd like to continue the claim on this situation, kindly provide the additional information that we need as it will help us to further investigate.

1. Latest System Support Utility report - How to get the Intel® System Support Utility Logs on Windows*

2. Sample video of the game replicating the issue

3. Is there a specific location where you encounter the issue or the whole game is having issue with low FPS?

4. New CapframeX using the latest driver 32.0.101.8135 to see the difference

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician