MWIII 2023 Crashs

[Static1]

Using driver 101.5234 (latest). I can only play 1 out of maybe 10 matches without timing out. Once I revert to prior driver everything performs as expected. I get zero errors other than timed out.

Specs are as follows (yes Rebar is enabled)

Operating System

Windows 11 Home 64-bit

CPU

Intel Core i5 9600K @ 3.70GHz 38 °C

Coffee Lake 14nm Technology

RAM

32.0GB Dual-Channel DDR4 @ 1799MHz (18-22-22-42)

Motherboard

ASRock Z390 Pro4 (CPUSocket) 36 °C

Graphics

ASUS VG328 (1920x1080@165Hz)

1024MB Intel Arc A770 Graphics (Intel)

Storage

1863GB Hitachi HUA722020ALA331 (SATA ) 27 °C

953GB EDILOCA ES106 1TB (SATA (SSD)) 35 °C

465GB Western Digital WDC WDS500G2B0B-00YS70 (SATA (SSD)) 37 °C

[Catulpos_Intel]

Hello Static1,

Thank you for posting in Intel Communities.

I am sorry to hear that you experienced issues with the game Call of Duty: Modern Warfare 3 (2023) when you updated your graphics driver and for us to effectively assist you, please provide the following information:

• Why did you update your graphics driver?
• What issues did you experience before updating your graphics driver?
• What is the distribution service used in acquiring the game? 
• You mentioned that when you revert to previous driver everything performs as expected, may we know the driver version you rolled it back to?
• Confirming that the roll back you performed resolved the issue you experienced right?
• You initially shared to us your system specs, however for us to dive deeper and check if there are errors on your system, please provide the SSU logs as it will help us determine that issue. Please download Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
  • Link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
  • Scan: Check the box Everything.
  • Click Scan.
  • Review: When finished scanning, click Next.
  • Click Save.
  • Send the file.

Looking forward to your response.

Best regards,

JCatulpos

Intel Customer Support Technician

[Static1]

1. I always try the newest driver and saw it had Palworld optimized

2. None in MWIII but Palworld crashed on occasion (pretty sure its Palworld)

3. Battle.net 

4. I rolled back to 101.5085

5. Yes it did resolve the issue in MWIII

6. I will try and run SSU today. 

[Static1]

SSU file attached assuming it is safe to post it here

[Catulpos_Intel]

Hello Static1,

I hope you are doing well.

I just want to check if you were able to view the previous post. Please let me know if you need more time to provide the requested information so we could adjust accordingly.

Thanks, and have a nice day!

Best regards,

JCatulpos

Intel Customer Support Technician

[Catulpos_Intel]

Hello Static1,

Thank you for your response.

We just want to let you know it is safe to post your SSU logs as it will not collect personal information, it only collects your system configuration for us to have a closer look at your system.

To ensure that we have captured your query accurately, please provide the following information:

-       You reported that when you updated your driver, MWIII crashed meanwhile it optimized the Palworld. Please provide the certain scenario or instance that the game MWIII crashes? A detailed description or the video of it will be highly appreciated.

-       Please share the certain scenario or instance that the game Palworld starts to crash. If you could share a video of it would be a great help to us as well.

-       May we know the APIs used on both games?

-       Also, please share to us the steps you took to replicate the issue you experience so we could investigate this further.

Looking forward to your response.

Best regards,

JCatulpos

Intel Customer Support Technician

[Mike_Intel]

Hello Static1,

I hope this message finds you well.

I am just making a follow up on the following information that we requested for us to have a better picture of the issue.

-       You reported that when you updated your driver, MWIII crashed meanwhile it optimized the Palworld. Please provide the certain scenario or instance that the game MWIII crashes? A detailed description or the video of it will be highly appreciated.

-       Please share the certain scenario or instance that the game Palworld starts to crash. If you could share a video of it would be a great help to us as well.

-       May we know the APIs used on both games?

-       Also, please share to us the steps you took to replicate the issue you experience so we could investigate this further.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Static1,

We are checking in with you on the MWIII 2023: Crashes issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Static1,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician