Mobile Suit Gundam: Battle Operation 2 มีอาการเข้าเกมไม่ได้ค้าง ช้วยแก้ไขไดรเวอด้วยภาพขาดฯหายฯ

[katun]

อัพเดชไดรเวอล้าสุดแล้ว

ยังมีอาการอยู่

spec ryzen 5600G

        ram 16GB bus 3200

GPU intel B580

 B550M PRO

Microsoft Windows 11 Home, Version 10.0.26100

650W 

เป็นอาการbug ช้วยแก้ไขไดรเวอของคุณด้วยกาดจอออนบอดยังไม่มีปัญหาเลย

แต่intel B580 มีปัญหา

มีอาการเข้าเกมไม่ได้ค้าง ช้วยแก้ไขไดรเวอด้วยภาพขาดฯหายฯ

ตัวละครไม่แสดง ภาพerror เป็นกับเกมเก่า

[katun]

The gundam battle operation 2 causes a complete system freeze and crash when attempting to load into a match on Intel Arc B-Series intel B580 GPUs. This issue affects the entire PC, leading to an unresponsive system, rather than just the game application crashing. 

1. Graphics Driver Information:

• Latest WHQL Driver Tested: Graphics Driver Driver 32.0.101.6989 (WHQL Certified). 

• Previous Driver Tested: Graphics Driver  The exact same freezing and crashing behavior occurred with this driver version as well.

• Clean Driver Installation: Performed A clean driver installation using DDU.

2. Game Information:

• Game Name: 

  Mobile Suit Gundam: Battle Operation 2

• Where to Obtain: [Steam]

3. System Information:

• Manual System Information:

  • Processor Make and Model: Ryzen 5 5600G

  • Motherboard Make and Model: B550M PRO

  • Amount of Memory (RAM): 16GB DDR4 3200MHz

  • Graphics Card: Intel Arc B580 16GB

  • Operating System Version/Build Number: Microsoft Windows 11 Home, Version 10.0.26100 Build 26100

  • Power Supply Make and Model: 650W PSU

4. Steps to Reproduce the Issue:

1. Launch the Mobile Suit Gundam: Battle Operation 2

   Open  application.

2. Navigate to the multiplayer section.

3. Attempt to load into any multiplayer match.

4. The system will completely freeze and become unresponsive during the loading screen before entering the match. A hard reboot is required to regain control of the PC.

Hopefully this gets fixed soon enough since the beta only lasts few days.

[katun]

The gundam battle operation 2 causes a complete system freeze and crash when attempting to load into a match on Intel Arc B-Series intel B580 GPUs.

[katun]

1. Graphics Driver Information:

Latest WHQL Driver Tested: Graphics Driver Driver 32.0.101.6989 (WHQL Certified). 

Previous Driver Tested: Graphics Driver  The exact same freezing and crashing behavior occurred with this driver version as well.

Clean Driver Installation: Performed A clean driver installation using DDU.

2. Game Information:

Game Name: 

Mobile Suit Gundam: Battle Operation 2

Where to Obtain: [Steam]

3. System Information:

Manual System Information:

Processor Make and Model: Ryzen 5 5600G

Motherboard Make and Model: B550M PRO

Amount of Memory (RAM): 16GB DDR4 3200MHz

Graphics Card: Intel Arc B580 16GB

Operating System Version/Build Number: Microsoft Windows 11 Home, Version 10.0.26100 Build 26100

Power Supply Make and Model: 650W PSU

[katun]

4. Steps to Reproduce the Issue:

Launch the Mobile Suit Gundam: Battle Operation 2

Open  application.
Navigate to the multiplayer section.

Attempt to load into any multiplayer match.

The system will completely freeze and become unresponsive during the loading screen before entering the match. A hard reboot is required to regain control of the PC.

Hopefully this gets fixed soon enough since the beta only lasts few days.

[JeanetteC_Intel]

Hello katun,

Thank you for posting in Intel Communities.

To further investigate on this issue, please help provide the following:

• Generate the dump/log files for freezing issues,
• Screenshot of the game settings, and
• Share the BIOS firmware currently installed.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[katun]

• Generate the dump/log files for freezing issues, I cant game still open but cant play it.
• Screenshot of the game settings, and  i cant game menu  bug  driver intel B580 last cant show it.
• Share the BIOS firmware currently installed.  https://www.msi.com/Motherboard/B550M-PRO/support#bios 
• my bios ver 7D14v2F 

[JeanetteC_Intel]

Hello katun,

Thank you for the update. Please contact your motherboard manufacturer's support team for assistance in updating the BIOS to the latest version: 7D14v2G. After updating the firmware, please check and monitor whether the issue persists.

I look forward to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[katun]

 updated the BIOS and it's still the same.

[katun]

There is still a problem.

[katun]

i updating and still the same.

[katun]

 updated the BIOS and it's still the same.

[DeancR_Intel]

Hello katun,

Thank you for reaching out and providing detailed information about the issues you're experiencing with your Intel Arc B580 GPU while playing Mobile Suit Gundam: Battle Operation 2. I understand how frustrating it can be to deal with system freezes and crashes, especially during a limited beta period, and I'm here to assist you in resolving this matter.

I suggest trying the integrated GPU of your processor and let me know if the crashing still persists.

Best regards, 

Dean R. 

Intel Customer Support Technician

[katun]

it so difficult huh? why don you fix your driver 

[katun]

hello you not ganna fix it or your nnot?

[katun]

use my integrated GPU of your processor nooooooooooooo it lag you not gonna fix your driver ? bruh 

[katun]

 my integrated GPU of processor  it can play but it lag it not gpu

[JeanetteC_Intel]

Hello katun,

Thank you for contacting us and expressing your concerns. I understand your frustration with the performance issues related to the Intel® Arc™ B580 Graphics drivers, which are causing game freezes and crashes. Our team is actively working to enhance driver support and resolve any problems that occur.

I will continue to investigate this issue further and will provide an update as soon as it becomes available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Felipe_Intel]

Hi!

This issue is being investigated by our drivers team. Once we have news about it I will be sharing them here. In the meantime, we'd appreciate your patience.

[katun]

hello it done ? why you do noting 

[Claudio_G_Intel]

Hi @katun we apologize for keeping you waiting, since this is already WIP we will provide updates as they come in. Please bear with us.