Multiple game crashes (to desktop) ever since Intel Arc Release 31.0.101.4575

[Raxater]

Greetings,

It seems like many other posts have underlined this issue lately, but I am making my own thread to share further details about the problem.

Most of my games (this includes Starfield, Halo Infinite, Team Fortress 2, Red Dead Online, and more) have this bug where they either crash to desktop after a few minutes of gameplay (around 10, depending on the game's graphics demand) or they simply freeze with the sound still playing in the back.

The problem has been occurring since July 25th's release (31.0.101.4575), which also happens to be the release which fixes Halo Infinite's crashing problem if I recall correctly (which is why I can't roll back any further).

I wish to note that it is also currently impossible to find previous drivers on the official support page. The dropdown list either displays the current release or the WHQL release.

Since many other people have been experiencing a similar problem, I'm hoping we can probably get some attention from the devs on github. 

[Jean_Intel]

Hello Raxater,

Thank you for posting in the Intel Communities. We would be more than pleased to help you. We understand that you are having issues with your system with the latest driver releases (after 31.0.101.4575), and unfortunately, you are unable to roll back the driver since the download center dropdown only shows the most recent releases. Allow us some time to look into this internally. We will post back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Raxater]

Thank you for taking time to look into this Jean. Looking forward to hearing from you

- David

[Jean_Intel]

Hello Raxater,

Thank you for your patience. We have reviewed the issue and recommend reporting one thread per game for each issue encountered. Even though you may be experiencing a similar crashing issue, the root cause could differ between games. We will continue to assist you with the Halo Infinite crashing issue on this thread while inviting you to open separate threads for each game reported. We also acknowledge your issue with the download website and encourage you to create an individual thread for it.

Based on your issue, please try running the  Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. The DDU tool will eliminate all drivers and leftover files from previous driver versions, and install the driver 31.0.101.4676 once again.

If the issue remains, please, provide us with the Intel System Support Utility (Intel SSU). This will gather system information that will help us to better troubleshoot your issue:

○ Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."

○ Click on the menu where it says: "Summary" to change it to "Detailed View."

○ To save your scan: click "Next"; then "Save." 

Best regards,

Jean O.

Intel Customer Support Technician

[Raxater]

Hello Jean,

Allow me to bring further precisions to the current situation. Halo Infinite and Red Dead Redemption were mistakenly reported as crashing. I believe I was still on an older install, the issue does not occur anymore. 

The issue however remains present with:
- Starfield (crashes after an estimated 10 minutes of gameplay)
- Team Fortress 2 (crashes after an estimated 30 minutes of gameplay OR when the player increases level - seems to be related to the particles effect occurring during the level up animation).
- Halo Infinite Campaign (while not crashing, there is the problem of the environment and models failing to load when roaming around the map - as if everything remains on the low-resolution LODs)

I will follow the steps you have mentioned above, open a thread for each game as recommended and come back shortly with more information on the results.

Thanks a lot for your assistance,
- David

[Jean_Intel]

Hello Raxater,

Thank you for accepting our advice to open a thread for the game; we appreciate your understanding. We will be more than happy to help you, and we will wait for your response with the results or recommendations in the previous post.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Raxater,

We are checking this thread to confirm if you have been able to test the recommendation as the results will help us to further look into this problem.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Raxater,

Since we have not received a response from you, we will now proceed to close the thread.  If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.