My sytem configuration not supported by Intel Graphic Software

[KeiAkio]

Hello, I need a help or a guide for my Intel trouble. my laptop is Acer Aspire A514-54G-565J, with:

• Processor (CPU): Intel® Core™ i5-1135G7 (11th Generation)

  • 4 cores, 8 threads, up to 4.2 GHz with Turbo Boost

• Graphics (GPU): Integrated: Intel® Iris® Xe Graphic

the problem is from Intel® Iris® Xe Graphic or for specific problem Intel® Graphic software. i don't know it is already from my laptop or Driver & Support assistant from Intel. before it become the problem this software is useful nothing happen (my version is 30.0.101.1404) but after i want to update it to Version 32.0.101.6737, my system or Intel® Graphic software said my current system configuration is not supported and it tell me to check it in Device Manager (Display Adapter), everything is fine i already check it, update Driver (from Device Manager) i'm not sure using Disable and Uninstall driver for do this thing. so i need a help for this. Thank you. (I'll give a Screenshoot about the problems i have)

[JeanetteC_Intel]

Hello KeiAkio,

Thank you for posting in Intel Communities.

You may proceed with the following steps below:

1. Open Windows Settings.

2. Select Apps.

3. Choose Installed apps.

4. Search for Intel Graphics Software using the search bar or by scrolling through the list.

5. Click the three dots next to it to expand the options and select Uninstall.

6. Download the latest graphics driver from your system's manufacturer's driver download page. As per checking the latest graphics driver for this device is version 30.0.101.1404. *This may be a bit older and outdated, but this is the best driver that you may install, since this is customized specifically for your system device. I highly recommend a clean installation once of this driver once you downloaded it.

If you still prefer to get the latest generic driver from our Download Center, you may proceed with the clean installation once this driver version 32.0.101.6739 is downloaded. Just a heads up, Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. 
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system.

Additionally, you may follow the steps from How to Uninstall the Intel® Driver & Support Assistant (Intel® DSA) or can use Intel® Driver & Support Assistant Uninstaller to completely remove the program from your system.

1. Download and run Intel® Driver & Support Assistant Uninstaller.
2. Accept the terms & conditions.
3. Click on Next.
4. Click on Close.

Redownload the Intel® Driver & Support Assistant (Intel® DSA). Then check if it will proceed with the automatic driver re-installation, and if this time, it will detect the latest driver, version 32.0.101.6739.

I hope this works for you.

Best regards,

JeanetteC.

Intel Customer Support Technician

[KeiAkio]

Thanks for responding my forum, before that I'm sorry because it isn't Intel® Graphic Software problem/issue but it from Intel® Graphic Driver (Version). I already try every step Ms. Jeannette give to me but my Intel® Graphic Driver stuck in version 30.0.101.1404 (old version), also i try version 32.0.101.6737 (the version before 32.0.101.6739) but it still in version 30.0.101.1404. i would like to end my reply here but i try again... tinkering my intel driver to updating my driver version and now my version is 32.0.101.6737 (it said already latest version) and i can open Intel® Graphic software again. I'm still doubt with my latest version worried it back to oldest version (for this, i'll reply next time after i get new update driver). Thanks for helping me Ms. Jeanette. (Here my Screenshot)

[JeanetteC_Intel · Accepted solution]

Hello KeiAkio,

Thank you for sharing this update.

I understand that it is not an issue with the Intel Graphics Software, but rather the Intel drivers that was stuck with version 30.0.101.1404. I just hope to explain that the IGS software goes with the driver installation. This is the reason why I recommended uninstalling that application first.

Also, the driver (30.0.101.1404) is actually the latest OEM driver. Usually, if you don't perform a clean installation of the driver, most of the time inbox drivers will be stuck and you won't be able to install new drivers. In case the issue happens again, please to proceed with a clean installation, preferably using Display Driver Uninstaller (DDU).

I also hope to reiterate that, Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. 
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system.

Since the latest Intel driver (32.0.101.6737) has been successfully installed, then I will proceed in closing this case now. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician