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NFSheat闪退进不去

zj114514
Beginner
1,246 Views

为什么NFSheat进不去?游戏要求驱动为4251及以后,而我当前的驱动为5592,之前的5590也无法进入,请问如何解决?

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ACarmona_Intel
Moderator
1,174 Views

Hello Zj114514,


Thank you for posting in our communities.


May we know when the issue started? And have you played this game before without having any issues? If yes, have you made any changes before the issue occurred?

 

Furthermore, what are the troubleshooting steps that you have already taken? So we can avoid repeating them.


We look forward to your response!


Best regards,

Carmona A.

Intel Customer Support Technician


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zj114514
Beginner
1,067 Views

hello,我在六月底装了台新电脑并使用了a770显卡,在玩nfsheat之前没用这个显卡玩过其他游戏,在进入游戏失败后我开始排查原因,最后我还是重装了系统,目前这个信息框仍会跳出,但是可以进入游戏,进入游戏后显卡的功耗会剧增,不太影响使用,但大功耗带来的热量使我厌烦

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ACarmona_Intel
Moderator
1,113 Views

Hello Zj114514,


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
1,054 Views

Hello Zj114514,


Thank you so much for the response.


请注意,我只能用英语为您提供支持。 我已使用网络翻译工具翻译此答案,因此可能存在错误的翻译。


May we have the complete model of your processor? Since based on my research, the issue might be related to a compatibility issue with the graphics driver or one of the components of the system.


Thank you for your understanding.


Best regards,

Carmona A.

Intel Customer Support Technician

 

 


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zj114514
Beginner
1,024 Views
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ACarmona_Intel
Moderator
998 Views

Hello Zj114514,


Thank you so much for providing the complete model of your processor.


To confirm, this issue appears to be due to incompatible drivers with your game; however, to further investigate the issue, I will raise the case with our engineers so we can provide you with an appropriate recommendation.


Thank you for your patience.


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
930 Views

Hello Zj114514,


Thank you so much for patiently waiting on our response.


Per the Intel Developer Team's findings, the application is the source of the issue. The game's error message is caused by an outdated format that checks the driver version, leading the game to believe that it's old, even though it's not. Check with the game developer for further updates.


To summarize, we recommend that you contact the game developer for further assistance.


For your reference, you may check out this link:

 

By the way, since we will no longer be of assistance to you, we will now be closing our case. For additional information, please submit a new question, as this thread will no longer be monitored.


Thank you for your understanding.


Best regards,

Carmona A.

Intel Customer Support Technician


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