PC freezes after incorrect installation of new driver

[Sek]

I wanted to install the latest version of the driver for my Intel Arc A750 graphics card, but it didn't work the first time, so I restarted my computer and ran the installation again, but it froze at one point and I couldn't install the driver, so I wanted to restart my computer again, but when I get to the screen where I enter the computer password, it freezes, I can't do anything, the mouse doesn't work and none of the actions on my keyboard work. I've tried various methods to get into safe mode, but it hasn't worked. I can still go into the BIOS without any problem.

note: Every time I install a new driver, I activate the option that also uninstalls the old one (I think that's what the option does).

[ACarmona_Intel]

Hello Sek, 

Thank you for posting in our communities. 

Let's focus on getting Windows in safe mode so you can use DDU uninstaller to do a clean driver installation afterwards. Safe mode is an OS specific function so you can check this 3rd party site for instructions.

Check this site for instructions on DDU uninstaller.

Please share with us the link to where you got the driver that you tried to install on your system so we can check if it's the appropriate driver for the Arc graphics since the issue occurred when you tried to update the graphics driver.

I look forward to your response!

Thank you, and have a great day ahead! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  Sek, 

We are checking in with you on the freezing issue to see if you have already performed the recommendation that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any. 

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sek, 

We are checking in with you on the freezing issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician