Paged pool memory leak

[consequentlyopposite]

Any ideas how to fix this? It's easily reproducible with FFMPEG and a QSV encode. After 24 hours of encoding/transcoding, 100% of 64gb will be used by the paged pool Vi12 driver.

After closing FFMPEG, the ram does not get released, if it's ignored, the computer will eventually blue screen. The only way to release the memory is to reboot the system.

Vi12 - dxgmms2.sys - Video memory manager process heap alloc

[Mike_Intel]

Hello consequentlyopp osite,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Please provide the model of the graphics card.
2. Are you using an Intel brand Graphics card?
3. Please provide the complete brand and model of the system that you are using.
4. What is the the driver version installed?,
5. Kindly share the application you are using.
6. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[consequentlyopposite]

1. Intel Arc A380 Sparkle ELF
2. It's a custom PC.
3. 32.0.101.5768
4. FFMPEG
5. Reinstalled OS. Tried all available driver versions on https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

[Mike_Intel]

Hello consequentlyopp osite,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[DhannielM_Intel]

Hi consequentlyopp osite,

I apologize for the delay on response, since my colleague Mike is currently away, I will be taking over this thread. To proceed, can you share to me the error message you get when your system bluescreen? You can just send the screenshot of the event viewer.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi consequentlyopp osite,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi consequentlyopp osite,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi consequentlyopp osite,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Dhanniel M.

Intel Customer Support Technician