Performance tuning in the intel Graphics Software missing

[api]

Dear all,

i was checking on google but i could not finf any information, so I hope this is not an totally invalid question. I run a Intel ARC 770 16GB card.

In the Driver update in December (and I have fallen back to this installation package) the performance tuning in the IGS (int. Grap. Soft.) is available under the performance settings. In the newly installed driver it was missing and also no where els to be found.

So my question, did I miss something or was this feature (as it was or is still Beta) removed ?! Because if this missing and we are not supposed to use the Arc Control centere anymore, I can only say, the IGS really sucks on nearly every level appart from the look

Thanks a lot and have a great time everyone!!

[Earl_Intel]

Hi api,

Thank you for posting in the communities!

I'm sorry to learn that you're experiencing issues with your Arc A770. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• May I know the exact driver version you downloaded?
• What is the previous driver version you're using?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[api]

Driver version i'm using right now is >> gfx_win_101.6325_101.6252 << this one has the Tuning (Beta) option in the Performance

The driver that was installed by the Intel Support assistant was the following...

This download installs Intel® Graphics Driver 32.0.101.6458/32.0.101.6257 (WHQL Certified) for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.

Version:
32.0.101.6458Erscheinungsdatum:
16. Januar 2025Größe:
1455.15 MB

And this driver had no Tuning option available anymore, it simply was not there anymore

Have a great day,

[Earl_Intel]

Hi api,

We appreciate you giving us this helpful information.

I've taken note of this, will investigate it further internally, and will update this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi api,

Thank you for patiently waiting on us.

Were able to replicate the issue using our A770 with the graphics driver versions 32.0.101.6259 and 32.0.101.6458_101.6257 WHQL Certified (Latest). We can confirm that Tuning (BETA) is detected in both drivers.

Download link: Intel® Arc™ & Iris® Xe Graphics - Windows*

Please try to install the latest graphics driver, 32.0.101.6460_101.6259. before installing, you should perform DDU (Display Driver Uninstaller).

Instruction link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

If possible, can you share a screenshot of the Intel Graphics Software showing the Performance tab for our review.

You can check here from our replication:

If ever the issue is the same after the graphics driver update, kindly provide us with the latest SSU logs for us to thoroughly check on the system configuration.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel · Accepted solution]

Hi api,

I wanted to check if you had the chance to review the troubleshooting steps we provided. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi api,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician