Poor performance in Detroit Become Human

[Bill_da_da]

Hi,

I am experiencing a very low performance on Detroit Become Human with my Arc A770.

The SSU and captured JSON file(edit the extension to txt for upload) from CapFrameX is attatched.

The settings for the game is 

windowed, 1920*1080, 0.9 resolution scale, frame cap 60, VSync off, FidelityFX Sharpening On, Medium Visual Quality(Medium Preset in Game).

Thanks,

Bill Ge

[Hugo_Intel]

Hello Bill_da_da

Thank you for posting on the Intel Communities.

We have another report of low performance in Detroit Become Human and based on the data from CapFrameX it seems that the performance you are experiencing is actually rather low so we are in the works to test this game in our lab, however, I would like just to gather some specific details from your scenario so we can have more information at the time of testing:

• What is the distribution service the game was downloaded from?
• Can this low-performance issue be replicated anywhere in the game or does it happen in specific scenarios?

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Bill_da_da]

Hi Hugo,

Firstly, I get my game from Steam. So it is the Steam version of Detroit Become Human. Also the low performance happens in every scene within the game including the main menu and all the playable chapters at the moment.

Thanks,

Bill Ge

[Hugo_Intel]

Hello Bill_da_da

Thank you for that information. We will continue to test the game and once we have an update in regard to this issue we will post back and let you know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Ernesto_C_Intel1 · Accepted solution]

Hello Bill_da_da

Our team has received news that the latest graphics driver: 31.0.101.5379 has resolved the issue with the Detroit Become Human. Please advise if you have any more concerns that we can address else, we'll close this thread.

Regards,  

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hello Bill_da_da,

I would like to follow-up on this case. Kindly advise if you have any more concerns that I can answer? 

Regards,  

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hello Bill_da_da,

I haven't received any response to this thread. I'll go close this thread.

Feel free to contact us if you have any concerns. 

Regards,  

Ernesto C.

Intel Customer Support Engineer