Problem with Minecraft ray tracing

[RK120]

FPS is very low when running Minecraft for Windows with ray tracing enabled, but GPU usage is not running full (usage only goes up to 50%).

[Jean_Intel]

Hello RK120

Thank you for posting in the Intel Communities. We can see that you are having performance issues when playing Minecraft with Ray Tracing enabled, and we will be more than glad to help you.

To better assist you, we would like to ask for the following:

• When did the issue start? Is it present since day one?
• What game distribution service did you use to install the game? (Microsoft Store, Xbox Game Pass, Stem, Epic Games)
• If possible, share with us a video showing the issue you described.
• Was there another graphics card before you installed the Intel Arc A750 Graphics?
• What is your exact graphics card model? (Limited Edition, Acer, Sparkle, Gunnir, AsRock)

Best regards

Jean O.

Intel Customer Support Technician

[RK120]

• When did the issue start? Is it present since day one?
  Yes, it started since day one.
• What game distribution service did you use to install the game? (Microsoft Store, Xbox Game Pass, Stem, Epic Games)
  Microsoft Store
• If possible, share with us a video showing the issue you described.
  https://youtu.be/IqWcQMOHcw4
• Was there another graphics card before you installed the Intel Arc A750 Graphics?
  No
• What is your exact graphics card model? (Limited Edition, Acer, Sparkle, Gunnir, AsRock)
  SPARKLE Intel® Arc™ A750 ORC OC Edition

[Alex0072]

Low FPS in Minecraft with ray tracing on Windows might be due to a bottleneck elsewhere, not fully utilizing your GPU. Check for CPU limitations or insufficient RAM affecting performance. Optimize settings, update drivers, and ensure sufficient system resources for a smoother experience.

[Jean_Intel]

Hello RK120,

We appreciate the new details you have shared. This time, we recommend you update your graphics driver. Based on your system report, the graphics driver installed is version 31.0.101.5081, while the latest version available on our website is 31.0.101.5084. To freshly install the driver, we recommend running the Display driver Uninstaller to eliminate all the previous driver files and leftovers, then installing the new driver version.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello RK120,

We are following up in your thread to know if you have been able to test this after clean installing the new driver via DDU. Let us know if you require further assistance.

Best regards

Jean O.

Intel Customer Support Technician

[RK120]

Sorry for the late reply, I noticed Intel just released latest version of driver（31.0.101.5085）and I installed it, but it still doesn't work with Minecraft with Ray Tracing.

[Andres_Intel]

Hello RK120,

Thank you for your response and for keeping us informed of the results.

Just for clarification, did you use the DDU before installing the driver 31.0.101.5085?

Regards,  

Andres P. 

Intel Customer Support Technician 

[Alex0072]

Ensure your CPU and RAM meet Minecraft's requirements, update graphics drivers, and allocate sufficient RAM to Minecraft. Alao, consider optimizing in-game settings and checking for background processes impacting performance.

[Jean_Intel]

Hello RK120,

We are checking in your thread to confirm if you have used the DDU before installing the driver 31.0.101.5085. 

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello RK120,

Unfortunately, since we have not heard from you, we will proceed to close this thread. If you have any other questions, you should open and submit a new question, as this thread will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician