Recent new games performance issues

[NR_NaYem]

Usually new tends to run bad on arc gpus for first 1 or 2 driver updates and thats understandable but recently games like Wukong,GOW ragnarok , a silent road (forgot the full name) are still performing so bad....wukong and gow ragnarok has been released a long time now and the performance didnt improved at all ...any update if they r working on it ??

[JeanetteC_Intel]

Hello NR_NaYem,

Thank you for posting in Intel Communities.

I would like to get a better understanding about your system details to fully understand where the issue truly lies. I would highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save (.txt). Attach the SSU log file as you repl.

For performance issue:

1) Describe the performance issue as best as you can.

• Per example: FPS drop when entering ‘x’ or ‘y’ section.

2) Provide screenshots or describe the graphics settings used in-game.

• Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.

3) Submit CapFrameX capture data (.json files) reproducing the issue. 

• Capture data at least 3 times to define a good performance baseline.

4) Please also share what gaming platform distributions are each of the games from? (e.g. Steam, Epic Games, etc.)

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[DhannielM_Intel]

Hello NR_NaYem,

Let me know if you have the chance to look at the information that my colleague have provided on the previous reply. At your earliest convenience please provide the answer to me so we can further investigate and resolve the issue. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello NR_NaYem,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician