Software conflicts to be optimized

[L_N]

There is an optimization issue with Wallpaper and Black Myth Goku/Naraka: Infinite, the game crashes after playing for a while, and Wallpaper is forced to close.

I don't know if this phenomenon is still in other games, and I hope the technical department will solve it as soon as possible.

[DhannielM_Intel]

Hi L_N,

Thank you for posting in the community. I would like just to ask some questions to fully understand the situation that you are facing.

1. When you say optimization issue, can you clarify more about this?
2. Also, does the game you are trying is Black Myth Wukong? or are you using the modify version of Black Myth Wukong?
3. Can you tell me what is the exact model of GPU you are using? Also, what driver version are you using?
4. Are you using laptop or desktop? If laptop can you tell me the exact model of your laptop?
5. Did you perform clean installation of your graphics driver?

This questions are necessary for me to fully understand your situation. I am looking forward hearing from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi L_N,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi L_N,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Dhanniel M.

Intel Customer Support Technician