Solved and temperature problem of the Intel Arc A770 graphics card

[addelucas123]

Good afternoon

I wanted to comment once again, I tested with Red Dead Redemption 2 okay, with the high temperature issue, setting medium quality with Vulkan with the high temperature issue at night, that is, lighting goes up to 77 degrees, and during the day it goes down to 73 to 75 with Peak 76 degrees, I would like to improve that part with the lighting and high temperature equipment using drivers. Because yesterday I set everything to maximum and it got to 81 degrees. I don't know if it's still normal or not if it remains at 81. degrees, is it considered normal with the graphics maximum maximum maximum with Vulkan?

[addelucas123]

Here is the CapFrameX RDR2 table

[addelucas123]

It is installed with Vulkan and at maximum Red Dead Redemption 2 graphics at maximum 1920x1080, Vulkan also needs to improve performance, and also the lighting at night

[addelucas123]

I was wrong and I published the performance issue and the table, but hey, if you can delete it better, and I'm sorry, it was the temperature issue, and I accidentally published the performance issue, I'll still send it to you so that you can also report it with the Vulkan issue because everything works at max settings, graphics 40 to 49 FPS, I know I shouldn't send that, but I was wrong, I'll send it to you anyway and I hope the performance issue improves both Vulkan and DirectX 12, I'm very sorry and a thousand excuses

[Andres_Intel]

Hello addelucas123,

Thank you for posting on the Intel communities. I see that you have temperature issues while playing Red Dead Redemption 2, I will be happy to help you.  

To understand this issue in a better way, please answer the following questions:

• When did the issue start? Did it start since the first day you got the card or after an update?
• Take screenshots of the game settings, this is in case we need to replicate the issue.
• I am aware that you have provided the following report on other post, but to have the most updated hardware and software environment of your system, run and attach the report for the tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Thank you for letting me know about the performance and lighting at night with Red Dead Redemption 2, I see you have made another post for those issues, you will be helped on that thread, any update or question related to those issues, we will be more than help you to answer them in the corresponding thread.

Regards,  

Andres P. 

Intel Customer Support Technician 

[addelucas123]

• Lo primero desde que comencé a tener problemas con la alta temperatura del Intel Arc A770 el mismo día, es decir, el primer día.

• Secondly, I must set the fan curve of the Intel Arc A770 graphics card to 100% so that it remains at 77 to 78 degrees.

• Third, the Intel Arc A770 fan curve should improve both the system and the triple AAA game, at least it should run a little faster or tips, advice, and if not, drivers should improve the fan curve issue.

• Fourth, when I play Red Dead Redemption 2, the graphics are at maximum, the use of the Intel Arc A770 GPU is at 99%. That should also be improved because it only consumes 5731 MB, that is, the other half or a little more is missing for reach the 16GB of VRAM that the graphics card has, that is, the use of that GPU must be less than 99%, it must be 50% , not 99% or even 100%

• Fifth, when I play Red Dead Redemption 2, the graphics are worth the maximum, the use of the Intel Arc A770 GPU with Vulkan goes from 40 to 49 FPS, that you must improve and correct and also both at night and during the day and the lighting, to play in quality everything everything everything at high I should go from 120 to 125 FPS everything in high quality, to play Ultra Ultra without antivar MSAA it should go from 110 to 105 FPS and playing FULL HD 1920x1080

• Sixth I understand that the consumption of the Intel Arc A770 graphics card is 225W, another thing is consumption of the graphics card and another thing is consumption of the game, you must correct it, that is, if it reaches 189 or 190 watts, reduce it a little.

• Seventh I understand your rules and work, but I also want to give my opinion to you, as well as to the Intel engineers for their great work, etc. I also hope in future drivers to correct the high temperature and fan curve and GPU consumption of the game

I will send you everything you ask me for, everything, even a computer, so that you can see that I am a curious person who wants to help everyone so that no one worries and is happy.

Some are Spanish, and some are English, I'll send you where I can, etc. Without further information, here you have it, everything.

[addelucas123]

Good morning

It seems that the high temperature problem of Intel Arc is half resolved, ok with the latest version of Intel Arc A770 drivers. I will comment in detail so that you can improve the fan curves.

It seems that the automatic fans are not enough to cool the graph well, why am I telling you that, because of changing from automatic to manual, that is, instead of putting automatic, try to go up to 75%, I have seen that the graph has constantly maintained 71 and 72 degrees constantly playing triple A game with Red Dead Redemption 2 and it seems that the fans work at a speed of 2483 RPM it varies, for example 2469 RPM okay, there you should tell the developers, Intel driver engineers, hey, this graph must work in games triple A at a speed if it can be 2530 RPM or 2550 RPM so that the graphics tries to lower 71 to 70 degrees, it seems that the latest drivers there are jerks in the games and fps drops, what happened is completely clean uninstallation of drivers with the Display Driver programs Uninstaller (DDU) Triple A Red Dead Redemption 2.

I honestly did a test for 1 hour and 10 minutes in Red Dead Redemption 2 where there are many many loads kept fixed at 71 and 72 degrees, depending on the speed of the fan curve, well more than a curve it is called Fixed Fan Target and I set 75% working 2469 That is to say that it can change 2469 to 2483 2510 RPM well, it seems that you or Intel drivers give advice, tips or drivers so that the fixed objective of the fan that is called that works 75% and the fan curve, you know, can vary 2483 etc. Well, let's see if it can work at 2530 or 2550 RPM constantly to get 70 to 71 degrees.

The important thing about the main components, the Graphics and the CPU, must be almost even, with a temperature of 75 degrees CPU ok, but the GPU must be 70 to 71 degrees. I say this for your benefit, it is also worth helping etc, but I also want to correct There are several weak points between you and the Intel driver engineers, which is a curved or fixed fan that should be at 75%. Well, with that you should, well, more than you, the Intel driver engineers should say, hey, this guy has done several tests and it seems that 75% It's going well, because on top of that it doesn't make noise, obviously if it says 100% it obviously makes noise, but if it says 75% it doesn't make noise, this is how you should improve the drivers in terms of the fans and at the same time temperature, I'm also going to test with the graphics at maximum let's see if it stays at 71 and 72 degrees, if it stays or goes up to 72 or 73 with the peak at 74 degrees it's fine for me but that is if I set 75% the fans should go 2530 2550 RPM, Well with all that So that you and the community are users who have Intel Arc, do not worry about high temperatures at 75%, 90% is guaranteed at 71 to 72 degrees. You should also improve with the drivers and the jerks, please correct

[addelucas123]

Here is the image as I told you and if you put the next driver update, it will lower that temperature

[Andres_Intel]

Hello addelucas123,

Thank you for your response.

We appreciate your feedback and comments, also for updating the graphics driver to the latest version and let us know the results.

I will start with an investigation and as soon I have further information I will let you know.

I see you mentioned you have power consumption issue while plating Red Dead Redemption, we also can help you with that, to do iy in the best way, and keep this thread organized, please open a new thread related to that issue

Regards,  

Andres P. 

Intel Customer Support Technician 

[addelucas123]

Good afternoon

Okay, but the issue of the temperature of the Intel Arc A770 graphics card, when you want to put the fans on it automatically reaches 80 to 81 degrees, and setting a limit of 75% it remains at 71 and 72 constantly neither going up nor going down, you should improve that Regarding the fan curve, well, any triple AAA game already knows this.

[Andres_Intel]

Hello addelucas123,

Thank you for your time and information provided.

I was working on the investigation, since the temperature is not going over 90 degrees, so this is within specifications. Those temperatures are expected since you are playing a demanding game, if the temperature goes over 90 degrees, that is consider overheating or if the temperature run at those degrees you mentioned at idle, that is something that we should verify.

Please let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician 

[addelucas123]

Well, I still want to send a suggestion so that the curve of the fans should be working at 2530 RPM and 2550 RPM, or to say tips, and I hope it doesn't get damaged because the speed changes.

[Andres_Intel]

Hello addelucas123,

Thank you for your response.

I have submitted the feedback to the corresponding team, it will be reviewed as soon as possible. We appreciate your comments, for us it is really important to continue improving our products.

Let me know if you need further assistance.

Regards,  

Andres P. 

Intel Customer Support Technician 

[addelucas123]

No, but I would like the last question, if I put the speed limit at 75%, nothing happens, won't it break down over years, etc.? asked

[Andres_Intel]

Hello addelucas123,

We recommend to use Intel® Arc™ Control to change these parameters, all those settings are validated by Intel and it should not damage the graphics card, if you use a third party tool it may damage it as it could change these settings more than supported. Something important is that by changing this settings can lead to the reduction in the lifespan of your GPU or reduction in overall system stability.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician 

[addelucas123]

But if I use the Intel Arc control panel program and set 80% it wouldn't be damaged or anything, but does the stability refer to third party programs or how is that going?

[Andres_Intel]

Hello addelucas123

Thank you for your response.

With Intel® Arc™ Control it should not damage the graphics card, since those parameters are validated by Intel. As long the temperature is under 90 degrees, it should not damage the card. However, we always recommend to keep default settings.

To clarify, if you issue third party tool can lead to the reduction in the lifespan of your GPU or reduction in overall system stability.

Let me know if you have more questions.

Regards,  

Andres P. 

Intel Customer Support Technician 

[addelucas123]

I understand that I can put a 100% fan that will not lose stability as long as I use the Intel Control Panel, let's go Intel Arc, I understand, that was my question, so confirm it to me, right?

[Andres_Intel]

Hello addelucas123,

To verify if putting 100% fan that will not lose stability as long as you use the Intel® Arc™ Control I will investigate this for you to provide with accurate information.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello addelucas123,

Thank you for your time and patience.

I have been working on the investigation and I want to let you know when setting all power and fan settings to Default the card must maintain temperatures below 90C and anything below that is considered within specifications.

If you don't want to see your graphics card reach +80C then you are free to tweak fan and power settings but that can have an impact on the card's performance e.g. lower clock frequencies however none of this should damage the card.

Let me know if you have further questions and if all this is clear enough for you.

Regards,  

Andres P. 

Intel Customer Support Technician 

[addelucas123]

No Andrés, it was just that and I'm sorry for bothering you and nothing more than getting more drivers and improving the fan curves that are stable. But what I have in mind is if for automatic and slcnaza 82 or 83 degrees that is considered normal, right? I like to set it to 100% so that the graphics last longer.