Sons of the Forest ground texture missing

[Julian5]

The ground texture of my friend in Sons of the Forest is missing and we don't know what to do. We've been sitting for 4 hours and have tried a lot of things like uninstalling and installing the game or trying a different start option on Steam

[RandyT_Intel]

Hello Julian5, 

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Has this issue occurred before? 
2. Can you please run the System Support Utility (SSU) and share the logs with me?  
3. Have you updated the game version or any related applications recently? 
4. What other troubleshooting steps have you tried so far to fix the issue? 
5. Have you tried rolling back to the previous graphics driver version? 

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Julian5, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Julian5]

Hello RandyT_Intel,
Sorry for the wait, but now we can answer your previously asked questions:

1.No, because he just bought the game.

2. My friend is no longer online now, I will send him the link and tomorrow he will run the SSU. I will send you the results tomorrow.

3. No, he hasn't updated the game

4. As already mentioned, we re-install the game several times and tried different start options on Steam such as -dx12 -dx11 -d3d11. We also used different graphics settings and deleted all data from the game and switched off the cloud and re-install again. None of it worked.

5. No we dont try that.

I hope you can help him so that he doesn't waste his money.

Best regards,

Julian

[RandyT_Intel]

Hello Julian5, 

Thank you for answering my questions. I will wait for the requested information, and once I have it, I will start checking it to provide you with steps to resolve the game issue you are encountering.

One follow-up question: Did you buy the game on Steam? I just want to confirm where the game came from.

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Julian5, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Julian5, 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician