Sparkle Intel Arc A750 ORC OC Edition problem

[Bob808]

My Sparkle Intel Arc A750 ORC OC graphics card makes a buzzing sound then the monitor turns black after playing Diablo 4. I installed the latest drivers for the card. I switched the HDMI cable to Display Port Cable. I restarted and shut down the computer and I still have the same error. My processor is an Intel i5 Core 12400F. My motherboard is a Gigabyte B760M. Please help. Thank you.  

[Andres_Intel]

Hello Bob808,

Thank you for posting on the Intel communities. I am aware that when you play Diablo 4 on your Intel® Arc™ A770 Graphics, you experience buzzing sounds and the monitor goes black. I will be more than glad to assist you.

To have a better understanding of the situation, please answer the following questions:

• Does the issue happen with other games?
• Take screenshots of the game settings, in case we need them to replicate the issue.
• To have a better idea of the buzzing issue you have, take a video of it.
• To know your whole system environment, download run, and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Bob808]

Thank you for your reply. Since my processor does not support intel integrated graphics from the motherboard and the sparkle intel arc card is not working, I cannot answer your question. My only option is to buy another graphics card. Please help. Thank you.

[Jean_Intel]

Hello Bob808,

We understand that your computer's processor does not have an integrated graphics card, which means you are unable to use the video port of your motherboard. Additionally, it seems like your graphics card is not working properly, which is affecting your ability to provide answers to our questions.

However, we noticed that you previously mentioned experiencing issues while playing Diablo IV, and we would like to confirm if this is still the same issue. If not, please let us know what the new issue is.

If you are able to start your computer's operating system, it would be best if you download, run, and attach the Intel® System Support Utility for Windows (SSU) report. This will help us diagnose and troubleshoot the issue more accurately.

Best regards

Jean O.

Intel Customer Support Technician

[Bob808]

Hello,

Thank you for your reply. The problem reoccured (buzzing noise and black screen) with just browsing the internet. I did not play Diablo 4 or any intensive games. I also rolled back the driver and the problem reoccured. Attached is the intel driver and support assistant detailed report. Please help.

Thanks.

[Bandit8623]

@Bob808 

what psu do you have also what size psu?  this could be a power ralated problem.

[Bob808]

Here is my PSU:

Zalman GigaMax 600W 80+ Bronze Power Supply, High Efficiency Stable Output, 5 Year Warranty, Certified 80 Plus PSU, Up to 87% Efficiency, Non-Modular (600 Watts)

Thank you.

[Jean_Intel]

Hello Bob808,

We see that the issue reoccurred when browsing the internet, and it even happened when rolling back the driver. This time, we would like to recommend you run the Display Driver Uninstaller (DDU) software to make sure all the previous residues are eliminated and install the latest version available.

After looking into your system report, we noticed that your system is pretty much up to date. However, we noticed that your BIOS version is not the latest available on the AsRock website; we recommend you update your BIOS to the 4.01 version. If you have questions about the BIOS update process, you should contact AsRock support for instructions.

It would be helpful if you could share a video demonstrating the buzzing sound, so we can gain a better understanding of the issue.

Best regards

Jean O.

Intel Customer Support Technician

[Bob808]

Hello,

I do not have an ASROCK motherboard, but rather a GIGABYTE motherboard. 

Thanks.

[Andres_Intel]

Hello Bob808,

Were you able to install the latest graphics driver version available? To check if the behavior changes.

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Bob808]

Yes I did that and the problem still occurred so I rolled back the driver with no success.

Thanks.

[Bandit8623]

https://www.gigabyte.com/Motherboard/B760M-C-rev-10/support#support-dl
F9 is latest BIOS. You are on f3.try updating your BIOS.

[Andres_Intel]

Hello Bob808,

Thank you for your response and for completing the recommended steps.

I am sorry for the confusion, I see you have a Gigabyte B760M C motherboard and the BIOS is not up to date, we recommend updating it to the latest version F9, since this can help to improve the stability, compatibility, and performance of the graphics card. For installation steps contact Gigabyte.

Remember to take a video showing the buzzing issue that you have this is essential to understand the issue that you have and proceed with the next steps.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Bob808]

Hello,

I completed the following:
-updated the bios to F9.
-uninstalled the intel drivers using
display driver  uninstaller.
-downloaded the newest driver #785597.
-ran the install and restarted.

I tried to update in device manager
microsoft basic display adapter and
it says "the best drivers for your
device are already installed."

Please help.

thanks

[Bandit8623]

Did you run ddu from safe mode? Try that again. Then run driver as administrator after you reboot.

Also verify rebar in bios is enabled. Csm disabled.

[Andres_Intel]

Hello Bob808,

Thank you for completing the steps.

Just to make sure that you follow the steps properly, please let me know if followed the articles below, otherwise please follow them:

• For driver uninstallation, did you use the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver?
• Then, did you install the driver 31.0.101.5084 by following the article How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2)?

If the issue persists after the previous steps, try installing the driver as administrator.

Remember to verify if the Resizable Bar in bios is enabled and CSM disabled.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Bob808,

Were you able to clean install the graphics driver with DDU to version 31.0.101.5084?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Bob808,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician