Sparkle b580 dead space crash

[chra931]

So when booting Dead space, if i press continue from main menu, frame rate sits around 40's and all skin textures are a very dark black, if i press load game from main menu or pause menu, then frames sit in  90's to 100's with everything set to ultra, so this seems to solve the first issue, though now I'm at a point in the game now where i get to medical deck, get off the train, the game then stutters 3 times then just crashes, no error box just takes me back to desktop, so can no longer progress in the game despite trying things like lowering textures and different saves, I'd heard of issues with performance on these cards but didn't think I'd have an issue actually not being able to play a game full stop.

[DeancR_Intel]

Hi chra931,

Thank you for posting in the Community.

When reporting a bug, it would be incredibly helpful if you could provide some basic information. This will allow us to assist you more effectively:

Could you let us know which graphics driver you're currently using? Does the issue occur to another driver version?

Can you share the game settings to help me simulate it with the same setup?

Have you tried clean installation of the latest driver? If not, follow the instructions here: Clean Installation of Intel® Graphics Drivers in Windows* Latest graphics driver (32.0.101.6632): Intel® Arc™ & Iris® Xe Graphics - Windows*

To help us get a clearer picture of your system's setup, could you please download the Intel® System Support Utility for Windows*? This will really help us in understanding the issue better.

Here's the download link: Intel® System Support Utility for Windows*

And don't worry, it's pretty straightforward to use:

1. Download and open the SSU.exe file.
2. Check the box that says "Everything."
3. Click "Scan" to start the process.
4. Once the scan is done, click "Next."
5. Finally, click "Save" to save the report.

When you have the file ready, please send it over to us. Thank you so much for your cooperation and let me know if you have any questions or need help with this.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi chra931,

I just wanted to check in with you about my previous message regarding your inquiry. Have you had a chance to take a look at it? If there's anything you're unsure about or if you need more information, please feel free to reach out. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi chra931,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician