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Starfield still crashes

Unkrauotter
Beginner
1,024 Views

Also after installing the new driver Starfield is crashing. It loads and runs for about 10-30 Minutes then it crashes. INTEL ARC770 8GB, Ryzen5, 32GD DDR$ RAM 2333

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Jean_Intel
Employee
916 Views

Hello Unkrauotter,

 

Thank you for contacting posting in the Intel Communities. We understand that you are experiencing crashing issues when playing Starfield. To better assist you, we want to gather more information about your problem:

 

  • What game distribution service did you use to install the game?
  • Is the crashing issue related to a game stage or location?
  • Is there any error message? If so, provide us with a screenshot of the error details.
  • To gather further details about your system to further review the problem. Provide us with the following reports:
    • Intel System Support Utility (Intel SSU)
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

We also want to recommend you use the Display Driver Uninstaller, in case you haven't. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. The DDU tool will eliminate all drivers and leftover files from previous driver versions and install the driver 31.0.101.4672 again.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Reps
Beginner
907 Views

As the Intel Graphics team said on Twitter, they CONTINUE to improve the experience, which means you should expect further improvements in future drivers to be released.

 

Intel Graphics on X: "A new driver has been released with improvements for @StarfieldGame. We appreciate your patience as we continue to improve the experience! Download it here: https://t.co/pkRqAX0bk0" / X (twitter.com)

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Jean_Intel
Employee
868 Views

Hello Unkrauotter,


We understand you have opened an email support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel. 


Best regards

Jean O.  

Intel Customer Support Technician


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