Start Menu Unresponsive for 5 seconds on Drivers newer than version 32.0.101.6319.

[Muza]

Any Driver after 32.0.101.6319 causes the start menu to be unresponsive for 5 seconds.

Downgrading to driver 32.0.101.6319 fixes the issue.

SSU is attached below.

[RandyT_Intel]

Hello Muza,

I haven't found any known issues related to this, so it might be worth checking your overall system components. Please share the driver versions you've tested when you observed this issue, as it will help me investigate further. You can also provide recordings here for us to review.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Muza]

Hello @RandyT_Intel ,

I have tested only 32.0.101.6559, 32.0.101.6557/32.0.101.6262 and 32.0.101.6319.

Only 32.0.101.6319 does not have any issues. On the latest drivers every animation takes around 5 seconds. This means all app take 5 seconds to open.

Steps to reproduce the issue:

Just wait 5 seconds and the start menu becomes unresponsive.

Check attached video below.

Related Problem:

The new 6559 driver slows down the A770 system. - Intel Community

[Stonks]

I can also confirm that my computer operations have slowed down since the upgrade to the last few updates.

All of my browsers would have a 3-5 second lag when opening which is very noticeable. There were also other minor UI hang ups within Windows 11 which really started to alert that there was something wrong.

I deleted a bunch of apps that I thought might have been the cause of the issue until I realised that it all started happening since the latest video card driver update.

I had to revert back to driver version 32.0.101.6458 to fix the problem.

• Windows 11 24h2
• Ryzen 5600x
• 16gb Kingston Fury Ram
• Intel ARC A750

[RandyT_Intel]

Hello Muza,

I don't have an answer at this moment, but I'll investigate it and get back to you as soon as possible. I'm going to look into the issue further. Your feedback is valuable, and we appreciate your patience as we work to resolve this.

Randy T.  

Intel Customer Support Technician 

[RandyT_Intel]

Hello Muza,

Could we attempt these steps and provide a recording afterward? Please inform me if there are any changes after testing the drivers.

1. Use the Display Driver Uninstaller (DDU) to eliminate all previous driver residues and start with a fresh driver installation. Check the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for further information.
2. After running the program, install the Intel® Arc™ & Iris® Xe Graphics - Windows*.
3. Update your BIOS version to the latest version available. Refer to the motherboard manufacturer for support with BIOS updates.

Randy T.  

Intel Customer Support Technician 

[Muza]

Hello @RandyT_Intel ,

I always use DDU when installing GPU drivers.

The issue is solved when there are no display installed and or using older intel drivers so there is a problem with the newer drivers.

The video I provided previously was with driver version 32.0.101.6559.

I am already on the latest bios.

SSU with driver version 32.0.101.6559 is attached below.

[RandyT_Intel]

Hello Muza,

Thank you for confirming, I'll look into this internally and get back to you as soon as possible. I need to investigate the issue further. I will forward this to the lab for testing to see if we can reproduce the issue using the same configuration.

Randy T.  

Intel Customer Support Technician 

[RandyT_Intel]

Hello Muza,

Here's an update regarding the issue you reported: I wanted to inform you that this is a known issue, and our team is actively working on a solution to resolve it as quickly as possible.

I will provide updates as soon as they become available. I appreciate your patience and understanding as we work to address this matter.

Randy T.  

Intel Customer Support Technician 

[RandyT_Intel · Accepted solution]

Hello Muza,

I'm pleased to inform you that the issue you reported has been addressed in the latest graphics driver version 32.0.101.6632.

Please download and install this updated driver at your earliest convenience. Once you've done so, let us know the outcome to ensure the issue is fully resolved.

Thank you for your patience and cooperation. 

Randy T.  

Intel Customer Support Technician