Stuck issues

[popo773]

The computer freezes completely when playing War Thunder, which is not the case with other games

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[VonM_Intel]

Hi, popo773.

Thank you for reaching out to our Community. Since this issue seems to be specific to War Thunder, I’d like to gather more details. Have you observed if the freezing occurs during certain moments in the game, such as during intense combat or when loading specific areas? Are any error messages or crash logs displayed when the system freezes? To investigate further, we can take a closer look at specifics like the graphics model, driver versions, and any system errors. Using the Intel SSU tool will help us gather detailed information about your system setup, which can assist in identifying the root cause of this issue.

Also, what steps have you taken so far to resolve the issue? If you’ve conducted any other tests, please share the details so we can avoid repeating the same steps

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[popo773]

Reply to Developer:
I haven't encountered this computer freezing problem in the previous driver versions, but now the latest version of the driver has this issue. Moreover, this problem only occurs in the game War Thunder, and other games such as Horizon 5, European Truck Simulator 2, and Army have no problems. Moreover, the time when this computer freezing problem occurs is not fixed. Sometimes it occurs in the first game, and sometimes it only occurs after playing several games. Moreover, the graphics card occupancy rate of medium quality 1080P is 85% when the game is in standby mode. Even when adjusted to low quality graphics card occupancy, the computer freezing state will occur. The other parameters of the computer seen by MSI Afterburner are actually normal. When the computer freezes, any operation of the mouse and keyboard will occur. None of them work, the computer is functioning normally with bright lights, The memory light is completely turned off, and the computer can only be forcibly restarted. Now I just want to know if there is any conflict or bug between the driver and the main files of the War Thunder game.

[VonM_Intel]

Hello, popo773.

I appreciate you for sharing these details. Since the issue only affects War Thunder and not other games, it’s possible that a conflict exists between the latest driver and the game’s files. At this moment, I will need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, popo773.

Thank you for your patience. To help further troubleshoot the issue, could you please confirm the following details:

• Is ReBAR enabled in the BIOS?
• Have you tried using DDU and installing graphics driver version 32.0.101.6559 WHQL Certified (the latest version)?
• Could you provide the game settings so we can attempt to replicate the issue?
• Are you able to generate the dump/log files for the freezing issue by following the instructions here: Intel Bug Reporting Guide?
• Where are you playing this game?

Best regards,

Von M.

Intel Customer Support Technician

[popo773]

Reply to Developer:

ReBAR is open,the graphics driver is the new one(yesterday updated)32.0.101.6632 WHQL Certified,The game settings are set to medium graphics quality by default，The error guide cannot be generated, the system is directly stuck，The game platform is the TXT file that was sent that day

[VonM_Intel]

Hello, popo773.

Since ReBAR is enabled, the latest graphics driver (32.0.101.6632 WHQL) is installed, and the game is set to medium graphics quality by default, we’ll need to explore other potential causes. You mentioned that the graphics driver you used is the latest one, upon updating this graphics driver, have you tried using DDU? Also, I would like to know where you are playing this game? 

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, popo773.

Have you had a chance to review my previous response? Please let us know if you need any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, popo773.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician