The Crew 2 choppy performance on Intel Arc B580 12GB.

[Bilal99]

Hello,

I am having choppy performance on intel arc b580 in The Crew 2. My settings are high @1080p. I also tried low settings @720p but still the same issue. The fps drops to 50s and sometimes 40s at any settings. I am expecting a stable 60 fps, can you please update the drivers so it can be a smooth playing experience.

Thanks

PC Specs:

Intel core i5-13400f

Asrock arc b580 steel legends 12gb oc

16g ram

1tb ssd

[Bilal99]

Okay I will check and update.

[ArchieD_Intel]

Hi Bilal99,

I just wanted to check if you already did the troubleshooting steps that I recommended. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Hello,

Apologies for the late response. I just played the game for about 2 hours (in two sessions, approximately 1 hour each) and noticed the following:

- In the first session, the game ran very smooth at a constant 60 fps at ultra settings (used xbox game bar to monitor fps). However, there were occasional micro stutters, especially when turning the car even though the fps stayed at 60.

- Then in the next session, I played with CapframeX overly to see whats causing that mirco stutter and I noticed a spike in "frametime" when turning the car though it was not always but 3-4 out of 10 times. Again the fps ramained at 60 and average frametime was 16.7
 
For reference, 60 fps is 16.67ms frame time (saw this on reddit)

Thanks

[ArchieD_Intel]

Hi Bilal99,

Thank you for the update of your testing. I would like to request 3 CapFrameX log to thoroughly analyze the FPS performance again. Kindly ensure that the game would run for a minimum of 3 minutes each.

I will be testing this again to see if I can reproduce the micro stutter that you're mentioning. May you have a great day ahead.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Okay, I'll send the logs tonight.

[Bilal99]

Hello,

I have attached the logs.

Note:

- Restarted the game for every log capture.

- Played different type of race each time.

- Gameplay is all racing, no cut scenes or loading screen.

Thanks

[ArchieD_Intel]

Hi Bilal99,

Thank you for your response. I have tried to reproduce the issue using our B580 and also tried our competitor's graphics card RTX 4060. I would like to confirm that our graphics card is working on par with NVIDIA.

Please see the screenshots below. Please let me know if you have any questions or concerns. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Hello,

Thanks for responding. Can you tell me what is the average frametime you are getting cos the fps graph seems fine. I am also getting similar fps but its the frametime thats causing the issue.

Thanks

[ArchieD_Intel]

Hi Bilal99,

Thank you for your follow-up question. Based on our testing, we are achieving an average frametime of 60ms, which indicates stable performance on our end.

Since the initial performance issue you reported has been resolved and we are not encountering the frametime problems you're experiencing, this appears to be an isolated issue specific to your system configuration.

As we have successfully addressed the original concern, I will now be closing this thread.

Regarding the micro stutters you mentioned, since this represents a new and separate issue, I recommend creating a new support thread to address this concern. Please note that our support allows us to handle only one issue per thread to ensure focused and effective troubleshooting.

Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Hello,

So I ended up reinstalling windows and the game again from steam and now I am also getting the said performance and I not facing micro stuttering.

Thanks team Intel for solving this issue.