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2030 Discussions

The Crew Motorfest Crash

BereliFaruq
Novice
4,356 Views

When i trying to play The Crew Motorfest my game crash after like 30 seconds not in the player lobby, is there a solution for this or i need to wait to intel to figure out the problem

13 Replies
Hugo_Intel
Employee
4,327 Views

Hello BereliFaruq


Thank you for posting on the Intel® ARC™ Graphics Communities.


We know this is a pretty important title and we have received a couple of reports of the same type of crashes. This issue has been identified by our driver debug team and we are working towards a solution, however, at the moment there is no estimated time for the fix to be released. Please look forward to future driver updates which should improve the compatibility with this game.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,254 Views

Hello BereliFaruq


As mentioned in our previous posts we continue to work on the crashing issues on The Crew: Motorfest, please look forward to future driver updates. Since there are no further questions we will be closing this thread. If you need assistance with any other issue, feel free to open a new topic.


Best regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,239 Views

Hello BereliFaruq


We want to keep track of this thread so we can update it once there is an update in regards to the crashes in The Crew: Motorffest, so we just wanted to confirm if you tested the game with our latest driver 31.0.101.4972.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Samhel
Beginner
4,211 Views
Hi there Hugo

I'm having the same issue with The Crew Motorfest.
I tried playing with this new driver today but still the game crashes while joining the main lobby. Same thing happens when I try to start playing from the map.
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BereliFaruq
Novice
4,194 Views

i formatted my pc and i'm on Win 11 23H2 OS Build 22631.2715 and new driver 4972 it still crashes and it happens like this little freeze and big freeze with crash i'm sending crash reports to ubisoft if they see

i look into intel arc control in-game overlay and there is no problem with anything 

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Hugo_Intel
Employee
4,111 Views

Hello everyone


Thank you for confirming these crashes are still happening on the latest drivers. We will continue to investigate this issue and update the thread once there is an update.


Best Regards,


Hugo O.

Intel Customer Support Technician.


Samhel
Beginner
3,978 Views
Hello there again

Here to shake things up with another update on the issue. Updated the arc graphics driver and the game is still crashing :'D

Guess I won't be able to play Motorfest this christmas. Any chances we get an update for this game in the near future? I even tried downgrading the driver to the one that was supposed to be the game-ready driver for this title and the game did the same thing even on that version
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BereliFaruq
Novice
3,955 Views

Hello, yeah same issue persists

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Tim919191
Novice
3,769 Views

i would like to mention and add to the same problem - i am having the same problem with the newest driver release as well.

but, what i have found so far is,
i can get around the "car meet" scene or frame by pressing start button on my controller, going to "Profile" first before anything else.
next click on Vehicles, click ANY vehicle you'd like to drive and click "Drive"

This will then bring you and your car (ready to drive) into the open world.
but there is a caveat, the game can potentially still crash. the question is when because this is random.

there is a way to force crash the game, by "interacting" with anything linked to 'online features' such as liveries.

besides the crashing, the game runs fairly smooth, is what i think.

i hope Intel can figure out the problem some day. or a fix..

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Backpacksash
Beginner
3,395 Views
Update from today, 14th of January. Windows 11 Pro newest Update, Intel Arc Drivers with the newest update, and The Crew Motorfest re-installed. It worked great withy 4070 from my 2nd. PC, but with the ARC A750 it's crashing always. Absolutely not playable and it sucks.. I'm an early adopter and like to support Team Blue and hope it will go in the right direction.
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NormanS_Intel
Moderator
1,062 Views

Hello BereliFaruq,


Thank you for your patience, and I apologize for the long wait. I am pleased to inform you that after several months of investigation and replication, Ubisoft has resolved this issue with the Season 4 release in July 2024. Please test the latest version of the game and let us know if you encounter any further issues. We would appreciate your feedback to ensure everything is working correctly.


Best regards,

Norman S.

Intel Customer Support Engineer


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NormanS_Intel
Moderator
951 Views

Hello BereliFaruq,


I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.


Best regards,

Norman S.

Intel Customer Support Engineer


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NormanS_Intel
Moderator
887 Views

Hello BereliFaruq,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Norman S.

Intel Customer Support Engineer


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