Trackmania Launcher "ManiaPlanet" Error Message: Corrupted installation. Please reinstall the game

[Taranius]

Hello,

i bought Trackmania Lagoon for Ubisoft Connect.

After downloading and installing with the UC i startet the game.

maniaplanet Launcher opens (see Pick1.jpg).

Now i klicked on "Spielen". A white Frame appears and the error Message:

"Corrupted installation. Please reinstall the game." (see pick2.jpg).

After this, the game/launcher is closed.

I have the ARC 770 Limited with Driver 31.0.101.4953

I used the DDU before installing the driver and resize bar is aktiviated in BIOS.

I seareched for a workaround and found a dxvk2.1 pack on github. With this dlls i can start the Launcher/game, but the game crashed every time after a few seconds during racing -> Freeze until Windwos message incomes and closed the game.

Do you have a solution for me? I tried several time reinstalling the game on Ubisoft Connect.

best wishes Taranius

[Jean_Intel]

Hello Taranius

Thank you for posting in the Intel communities. We would be more than happy to assist you with the crashing issues in Trackmania Lagoon you reported.

Based on the issue you have reported, it is important to mention that the fix for this issue has been included in driver 31.0.101.4826, and it should be included in new driver versions. However, since you reported to have installed the new drivers, we would like to ask for more details we would like to ask for more details about your system so we can continue to look into this matter. Please, provide us with a system report using the Intel System Support Utility (Intel SSU):

• Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
• Click on the menu where it says: "Summary" to change it to "Detailed View."
• To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Taranius]

Hello Jean,

thx for your reply. Attached is the SSU file.

Best regards

Taranius

[Jean_Intel]

Hello Taranius,

Thank you for the information provided. We would like to proceed to research this matter internally, and we will be posting back as soon as we have more details. Allow us some time to look into this, and we will be posting back as soon as we have more information.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Taranius,

Thank you for your patience. After looking into this matter, we would like to recommend you check if you can try updating your graphics driver to version 31.0.101.4972, which was just been released. Install the driver after you run the DDU to eliminate all driver leftovers from the previous installation, and test the game.

We also would like to know if your issue is with Trackmania or Trackmania². This would help us in case we need to replicate your problem. It would be ideal if you could provide us with a video showing the step-by-step process of the issue.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Taranius,

We would like to check on your thread to see if you have been able to test the game with the new driver 31.0.101.4972 and confirm with us if the issue is present in Trackmania or Trackmania².

Best regards

Jean O.

Intel Customer Support Technician

[Taranius]

Hi,

sorry was a little busy.

It's Trackmania2 lagoon. I followed your instruction and installed the new driver, but the same error appears.

maybe, iam able to make a video in the next few days.

Best wishes

Taranius

[Jean_Intel]

Hello Taranius,

Thank you for the information provided. Since the issue remains with the latest drivers, we will resume our research on this issue. We will post as soon as we have more details on this issue.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Taranius,

We would like to post back in your thread to let you know that we continue to look into this matter. We will be posting back as soon as we have an update.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Taranius,

We want to let you know that we have been able to replicate the problem internally. We continue to look into this matter internally to find a solution to this problem, and we will be posting back as soon as we have more details. 

Best regards

Jean O.

Intel Customer Support Technician

[Taranius]

Hello Jean,

thx for the information.

Best regards

Taranius

[Jean_Intel]

Hello Taranius,

After looking into this issue, we would like to ask if this issue happens right after launching the game or if is it also occurring randomly. This is because we have re-tested the game using our latest internal drivers and it ran correctly - no crashes. See the video of our lab here: https://youtu.be/pmIz-8tNIwY

Best regards

Jean O.

Intel Customer Support Technician

[Taranius]

Hi Jean,

on my Computer the game erro appears always after launching the game:

Ubplay, press Play -> Mania Planet Laucher opens, press Play-> Erro Message appears.

Only with this DDU files the game realy starts up. But then, like a wrote, the game crashes/freezes during the race countdown.

Best regards

Taranius

[Jean_Intel]

Hello Taranius,

We would like to confirm more details about what you mean by saying that with the DDU files, the game starts fine. Does it mean that the game now starts after you run the DDU software?

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Taranius, 

We are following up on your thread as we want to confirm if you can share more details related to your comment that the game only starts up with the DDU files.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Taranius,

We were trying to gather more information about your issue so we could try to further look into this issue internally; however, we will proceed to close this thread since we have not heard back from you. If you have any other questions, you should open a new thread, as this one will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician

[nisan]

hello 
Try verifying game files, updating graphics drivers, running in compatibility mode