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Uncharted lost legacy crash problem

Tazbir
Beginner
1,378 Views

I am facing problem while playing "Uncharted lost legacy". At first, whenever I dived into water , my pc was lagging. But now , after a specific time of gameplay I dived into water and the game immediately crashed. Then I again opened the game and I was respawned inside the water and guess what, IT IMMEDIATELY CRASHED AGAIN. So I restarted my pc, deleted and reinstalled my game, searched in youtube about the problem and did everything to fix this but I am not able to play this again. Whenever i start the game, it respawn me under the water and the game crash immediately. I don't have any other problem in my PC. I have checked everything again and again. I think the problem is in the gpu. I am including my specs of my PC here:
1. Motherboard: Gigabyte B760M D2H DDR4
2.CPU Cooler: Deepcool AK400 Air CPU Cooler
3.Power supply: Antec Caprum Strike Series CSK650 650W
4.GPU: Intel arc A750
5.Ram: Kingston fury beast 8+8 GB
6.Processor: Intel 13th Gen raptor lake core i5 13400F.

Note that: I have completed many high graphics games like RDR2,GOT,Elden ring , HZD, HFW etc. Haven't suffered any problems. This might be the problem from your end.

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4 Replies
ACarmona_Intel
Employee
1,265 Views

Hello Tazbir, 


Thank you for posting in our communities.


Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, etc. To generate the SSU report, please refer to the article. How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.


Furthermore, please create a list of all the troubleshooting steps that you have performed so we can avoid recommending them to you.


We look forward to your response!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Employee
1,178 Views

Hello Tazbir, 


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Employee
1,125 Views

Hello Tazbir, 

 

Again, we are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

 

Thank you, and have a great day!

 

Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Employee
1,125 Views

Hello Tazbir, 


We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Thank you, and have a great day ahead.



Best regards, 

Carmona A.

Intel Customer Support Technician


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