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Unsatisfactory performance on Counter-Strike 2 with the Arc B580

De_Marchi
Novice
3,074 Views

I recently purchased an Arc B580, and although I really like how it performs in almost all games I tried, I was quite disappointed by its performance on CS2. The card has a significant performance drop when using DX11 compared to other cards and when compared to using Vulkan as the game's API, which you can opt into by using the launch command "-vulkan". In my tests, using DX11 as the API for the game made the game run 20% slower than Vulkan, and almost 30% slower when Low Latency mode is enabled.

This is not the case with any other card from Nvidia and AMD; using Vulkan on those cards will actually make your performance slightly worse. My fear is that CS2 running on DX11 is such a nightmare for the Arc B580 that using Vulkan will make the card appear to run the game better, but in reality, it's just because the card delivers bad performance on DX11, which maybe is related to a possible CPU overhead issue in CS2 since I saw many people reporting that using Vulkan in other games that presented the overhead problem helped the performance.

De_Marchi_1-1761376462130.png

My thoughts seem to make sense when compared to my friend's PC, which is identical to mine except for the GPU, as we bought the parts for our PCs together.  My old GPU results also seem to indicate the same.

Compared to his 8GB RTX 3060, the B580 was around 22% slower in the scenario I tested, and it only could match the RTX 3060's performance using Vulkan. The problem is that CS2's implementation of Vulkan is not ideal; it's very unstable, with constant crashes and users mentioning latency issues with the game. I agree with those claims; even though Vulkan should be smoother, the game just feels laggy when using Vulkan compared to DX11, which feels better, especially when using the Low Latency mode. So using Vulkan in just not ideal for competitive players. 
Apart from comparing the results with my friends 3060, I can also compare it with my old card, the GTX 1650. ( I did use DDU before installing the Arc B580 just to make that clear).
My 1650 gave me 322 average fps on the same settings my friend and I tested (all low, no FSR, 1280x960). The B580 almost looses compared to the 1650 when using Low Latency, which in the test I used to measure the performance with the 1650, Nvidia reflex was enabled. So these are awful results considering the GTX 1650 is a 6 year old low-end GPU, it should be notable better than the RTX 3060. Most of the tests I saw the support team doing were made with the game on ultra/high settings and also at 1080p, which are useless to me or to most competitive players as no one really plays with those settings.

I'd like to ask for this seemingly unexplained performance drop the Arc B580 has with DX11 on CS2 to be investigated further, if possible. I'll attach my full specs, data, explain how I gathered the data presented, and how to reproduce the results.

PC Specs:

  • Processor: AMD Ryzen 5 5600X 6-Core Processor.
  • Maxsun Intel Arc B580 Milestone 12G (driver version 32.0.101.8136)
  • Motherboard: TUF GAMING B550M-plus.

  • Memory: Corsair Vengeance RGB RS 16GB DDR4 3200MHz (2x8).

  • Storage: Game and OS are installed on a NVMe M.2 drive.

  • OS: Windows 10.

  • Note: Rebar is turned on and PCIe is set to 4.0 in the BIOS settings.


Rebar is turned on and PCIe is set to 4.0 in the bios settings.
To make the benchmark averages I used the Steam Workshop map CS2 FPS BENCHMARK DUST2, using CapFrameX to record the average of 3 runs then making an average out of the results. On the end of each run, the map displays the average fps results on the developer console Window. I reached the conclusion that those results are accurate, because they are always really close to the averages CapFrameX registers. Knowing this, I asked my Friend to do 3 runs using specific video settings, then I did an average of the results, and compared said results with mine. His RTX 3060 made an average of 479.5 fps compared to the B580's 375.9 on DX11, making the Arc Card 21.61% slower compared to the 3060.

How to reproduce the results:

Settings used: Fullscreen, 1280x960, 4:3 aspect ratio (it may sound crazy, but most CS players play the game using this video resolution).

Low settings preset, set both FSR and boost player contrast to disabled.

Open the Dust 2 benchmark map using the workshop maps tab, and start capturing the performance as soon as the countdown is over and the game itself shows up. End the capture as soon as the game starts to fade out to display the results. 

That should be allThank you for your time and attention. I hope I've been informative so far and I look forward to any potential updates in this matter. If any extra info is needed, please, let me know.

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11 Replies
DeancR_Intel
Moderator
2,911 Views

Hi De_Marchi,

 

Thank you for providing such a comprehensive and detailed analysis of the Counter-Strike 2 performance issues you're experiencing with your Intel Arc B580. Your thorough testing methodology, including the comparison with your friend's RTX 3060 and your previous GTX 1650, along with the specific benchmark data, is extremely valuable for understanding this performance concern.

 

I can see you've identified a significant performance disparity between DirectX 11 and Vulkan APIs on CS2, with the Arc B580 showing approximately 20-30% lower performance on DX11 compared to Vulkan, and about 22% slower than the RTX 3060 in your testing scenario. Your observation about the competitive gaming implications is also well-noted, as Vulkan's instability issues make it less suitable for competitive play despite the performance gains.

 

Before we proceed with further investigation, I'd like you to try the latest Intel Arc graphics driver version 32.0.101.8247, which may contain optimizations for DirectX 11 performance in games like Counter-Strike 2. You can download it here: https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

 

Please perform a clean installation using Display Driver Uninstaller (DDU) to completely remove your current driver version 32.0.101.8136, restart your system, then install the fresh driver. This ensures no remnants from previous installations interfere with the graphics performance.

After installing the new driver, please repeat your benchmark testing using the same methodology (CS2 FPS BENCHMARK DUST2 map, 1280x960 resolution, low settings) and compare the results. This will help us determine if the newer driver addresses the DirectX 11 performance concerns you've identified.

 

If the performance issues persist after the driver update, I'll escalate this to our graphics performance team for further investigation, as your detailed analysis suggests there may be specific DirectX 11 optimization opportunities for Counter-Strike 2 on Arc B580.

 

Best regards, 

 

Dean R. 

Intel Customer Support Technician 

 

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De_Marchi
Novice
2,869 Views

Hey there,

Thank you for your answer. As instructed, I performed a clean installation after using using DDU to remove the older driver, I made sure to let the benchmark run a couple times before capturing the performance, just to make sure the game wasn't compiling any shader or something similar, but there is no apparent difference: 

De_Marchi_1-1761573158963.png

 

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DeancR_Intel
Moderator
2,792 Views

Hi De_Marchi,


Thank you for completing the driver update testing and confirming that the performance issues persist with the latest driver version 32.0.101.8247. Your consistent benchmark results clearly demonstrate that this is an ongoing DirectX 11 optimization concern with Counter-Strike 2 on the Arc B580.

I need to gather some additional information for my analysis. Could you please run the Intel System Support Utility (SSU) and provide the generated report?


You can download SSU from: https://www.intel.com/content/www/us/en/support/articles/000005511/processors.html


After installation:

  1. Run Intel SSU as administrator
  2. Click "Everything" to scan all components
  3. Save the report and attach it to your response

Also, regarding your CapFrameX testing, could you clarify the duration of your benchmark captures? Are you recording the full benchmark run or approximately 5 minutes of gameplay? This will help me understand the scope of your performance data.


Your thorough testing methodology and the competitive gaming perspective on this DirectX 11 vs Vulkan performance disparity will be valuable for further analysis.


Best regards,


Dean R.

Intel Customer Support Technician


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De_Marchi
Novice
2,714 Views

Hello again!

I've attached the SSU results. I ran it with the "networking" section disabled though, to keep my IP and MAC address out of the report, just to be safe since I'm guessing this file can be downloaded by anyone. The game and the OS are installed on a 240gb M2 Nvme SSD.

About the benchmark capture, I'll use this video to explain better. I enter the map, and as soon as the countdown ends here, I start the capture, and as soon as the benchmark starts to fade here, I stop the capture. This ensures that the capture remain relevant, as before and after these parts of the test only a black screen with the UI shows, which might affect the performance in an undesirable way.

Hope this helps! Anything else just let me know.

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DeancR_Intel
Moderator
2,622 Views

Hi Gian,


Thank you for providing the SSU report and the detailed explanation of your CapFrameX benchmark. Your approach of capturing only the active benchmark portion (from countdown end to fade out) ensures clean, relevant performance data without UI interference that's excellent testing methodology.


I'll check your SSU data along with your comprehensive performance testing results. The 22% performance deficit compared to the RTX 3060 and the 20-30% drop between DirectX 11 and Vulkan APIs clearly indicates a DirectX 11 optimization issue that needs further investigation.


Your testing methodology using the CS2 FPS BENCHMARK DUST2 workshop map with identical hardware configurations (only changing the GPU) provides solid comparative data. The fact that this affects competitive gaming settings (1280x960, low preset) makes this particularly important for the CS2 community.

I'm checking internally regarding this DirectX 11 performance concern with Counterstrike 2 on the Arc B580. Your detailed benchmark data, SSU report, and the competitive gaming perspective will be valuable for the analysis.


I'll get back to you with updates on the investigation. Thank you for your patience and the thorough documentation you've provided.


Best regards,


Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
1,603 Views

Hi De_Marchi,


Thank you for your patience while I reviewed your case. To further investigate your game performance issue, I need to gather some additional information and testing results.


Please help us with the following details:


Could you please reinstall the game completely and check if the issue persists after a fresh installation?

Please delete your shader cache and let us know how the game behaves afterward. This will help us determine if cached data is contributing to the performance issues.

We need to understand the issue behavior specifically with driver version 101.6913. Please test with this driver version and share your observations.

What is the game's behavior when you set the in-game resolution to 1920 x 1080 (16:9)? Please test this resolution and document any performance differences.

Additionally, please help us gather benchmark data using both the benchmark map (https://steamcommunity.com/workshop/filedetails/?id=3240880604) and regular gameplay for comparison. Please capture data only after the 3rd run for both Vulkan and DirectX 11 APIs. Please perform the same testing with competitive graphics settings enabled.


This comprehensive testing will help us identify the root cause of your performance issues and provide an appropriate solution. Please take your time with these tests and document your findings for each scenario.


Thank you for your cooperation in helping me resolve this matter.


Best regards, 


Dean R. 

Intel Customer Support Technician 


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De_Marchi
Novice
1,281 Views

Hello Dean,

I took this morning to run the tests, I reinstalled the game and I also deleted the DirectX Shader Cache using disk cleanup.
Following the same methods as before, I let the benchmark run three times before starting the recordings, then I made three runs and aggregated those three runs into a single capture to get the average of the three runs. This time, I ran three more runs on the same settings but with the resolution set to 1920x1080 (16:9) and did the same process of aggregating those three runs into a single capture for the averages.

Now, about the regular gameplay performance data, it's a bit tricky to get relevant data using regular gameplay. Maps tend to perform very differently from one another, and casual/death-match servers also tend to be very different depending on the amount of players the server has. Competitive matches take way too long to measure and measuring the performance in replays (demos) is not possible because the performance you get on them does not reflect how the game runs normally. Offline with bots is also not possible due to how much more demanding it is compared to playing on online servers. Normal matchmaking casual/death-match servers take way too long to document results, because you can't choose what map you want to play, only a group of maps. As a result, you have to wait until the match is over and hope the next map is the one you desire.

So I decided to use community servers instead. I chose a server hosting the death-match mode on mirage, with 12-18 players on the server (https://xplay.gg/). I played all runs in the same server, playing normally for a bit before starting to record the performance, and I let the recording run for about 10 minutes on each run (a little bit less on Full HD runs). I found this method did produce consistent results. The results should be comparable to normal matchmaking servers, but be aware that the map being played will make a big difference in the results (I tested de_mirage). 

Moving on to the results, as you can see by the graphs, reinstalling and clearing the shader cache resulted in no difference to the performance:

CX_2025-11-16_10-28-09_Comparison.png
Running the benchmark at 1920x1080 (16:9) resulted in similar results as 1280x960 (4:3); the game runs around 22% slower on DirectX 11 compared to when running on Vulkan. The death-match recordings show a similar story as the benchmarks did.

CX_2025-11-16_11-55-06_Comparison.png

Now, about the performance behavior specifically with driver version 101.6913, I performed a clean installation of the driver, and I didn't see much difference. The only thing that seems to stand out to me is that on the old driver, the death-matchperformance at 1920x1080 when using Vulkan is noticeably superior, but like I said, DM gameplays are inconsistent and it could just be me not seeing as much action as I did on the other run. You can also spot better averages in DirectX 11, but it's minor. TLDR performance is still way worse than Vulkan in this version.

CX_2025-11-16_15-55-33_Comparison.png

CX_2025-11-16_15-51-38_Comparison.png


Thanks for your time, I'll attach the tests to this post. Sorry for the boring results as they don't seem to show anything new.

Anything else just let me know.

 

 

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DeancR_Intel
Moderator
1,028 Views

Hi De_Marchi,


Thank you for your continued patience with your graphics issue.


To help resolve your current problem, please perform the following steps in this specific order:


First, use DDU (Display Driver Uninstaller) to completely remove your current graphics driver:

After completing the DDU process, install the latest Intel Arc Graphics Driver version 8250:

Please ensure you complete the DDU removal process before installing the new driver to avoid any conflicts or installation issues.


After installation, please test your system and let me know if the issue persists.

If you encounter any difficulties during this process or need further assistance, please don't hesitate to contact me.


Best regards, 


Dean R. 

Intel Customer Support Technician 


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DeancR_Intel
Moderator
645 Views

Hi De_Marchi,


I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 


Best regards, 


Dean R. 

Intel Customer Support Technician 


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De_Marchi
Novice
560 Views

Hey Dean, 

I was a little busy, sorry for the wait, but I took today's afternoon to make the tests. 
I booted into safe mode to use DDU, uninstalled the old drivers, then installed the latest version (8250), ran the benchmark 3 times before starting the capture, and again, there's no visible difference:

De_Marchi_0-1764007381197.png
To me, it seems clear this is some sort of optimization issue, that requires some inside work to get it fixed, and so far, I haven't seem anything related to this issue (CS2 or DX11) mentioned in the release notes of the new drivers. CS2 is not the only DX11 or older game that has bad performance, as a matter of fact, most games that I tried that use DX11 or older have bad performance, like Far Cry 4 or GMOD (dx9). If not bad, at least worse than expected for the hardware. I just finished the remake of Silent Hill 2, and the B580 goes really well on that game, I played it on ultra settings, ray tracing on, with Xess on ultra quality most of the time, and I was getting above 60 fps in most areas of the game, except some indoor areas, but that's on the game optimization, nothing to do with the card as other cards experience the same issue. So it kind of bugs me to see the b580, which is capable of such great performance have a problem like this. The performance on Vulkan clearly shows the card can push more than that, and again, Vulkan is poorly implemented on CS2, absolutely no one but linux players use it, because it's slower than DX11 in all other cards. If my guess is correct, if the drivers were optimized for DX11 (at least for CS2) the card could push even more than the Vulkan results.

So far, no driver version has changed the outcomes, so safe to say the issue has been there for a while. Was there supposed to be something different for CS2 in this version? Or version 101.6913?

Thank you for your attention to this matter, 

 

Gian.

 

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DeancR_Intel
Moderator
221 Views

Hi De_Marchi,


Thank you for taking the time to perform the DDU procedure and testing with driver version 8250. I appreciate your patience and the detailed feedback you've provided.


I understand your frustration with the DX11 performance disparity, especially when you can clearly see the B580's capabilities in modern titles like Silent Hill 2 remake with ray tracing and XeSS. Your observation about the performance gap between Vulkan and DX11 in CS2, and similar issues in other DX11/older games like Far Cry 4 and GMOD, provides valuable insight into this optimization challenge.


You're right that this appears to be a broader DX11 optimization issue rather than a simple driver problem, given that multiple driver versions have shown consistent results and the B580 demonstrates excellent performance in newer APIs.


I will check internally again regarding any specific CS2 DX11 optimizations that may be in development or planned for future driver releases and get back to you with more information.


Thank you for your continued patience and detailed testing. Your feedback is valuable for understanding this performance optimization issue.


Best regards,


Dean R.

Intel Customer Support Technician


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