Update on ArcControlPanel bug

[サミュエルバサザール]

https://community.intel.com/t5/Intel-ARC-Graphics/Arc-Control-Panel-installed-with-new-driver-cannot-be-opened/m-p/1608891/thread-id/15008?attachment-id=105890

Regarding the question I asked last time, I was able to open the ArcControlPanel without any problems immediately after installing the latest driver and rebooting the computer, but after a while, I can no longer open the ArcControlPanel again.

For more details please see the previous post at the link

Please investigate the cause etc.

This issue occurs with all versions from version 5333 onwards, including the latest gfx_win_101.6127_101.6044.exe.

[サミュエルバサザール]

Okay, I took a screenshot of the installed app and will send it to you via DM so please check it.

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the update.

Let me check the screenshot that you provided and update you on this thread once it is available.

Thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel · Accepted solution]

Hello サミュエルバサザール,

I hope this message finds you well.

.Here is my recommendation for this issue:

After looking at the list of applications that you have, please try the following steps:

1. Uninstall the following entries:

- Microsoft Windows Desktop Runtime - 5.0.10

- Microsoft Windows Desktop Runtime - 6.0.6

- Microsoft Windows Desktop Runtime - 8.0.6

- Microsoft Windows Desktop Runtime - 8.0.10

- Microsoft .NET Runtime - 8.0.6

- Microsoft ASP.NET Core 7.0.7 - Shared Framework

2. Run DDU in Safe mode (this will also uninstall Intel Arc Control)

3. Install latest driver 32.0.101.6319

If issue persists a clean OS would be my next recommendation.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello サミュエルバサザール,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

Sorry for the late confirmation, I uninstalled the app as instructed above,
and since a newer driver than the 32.0.101.6319 I was instructed to use had been released, I tried the fx_win_101.6325_101.6252.exe driver.
It seems to be working fine for now, but I'll keep an eye on it for a while, and I'll contact you if any problems arise again.
Thank you for your support.

[サミュエルバサザール]

I've selected a solution, but I can't see the previous post, so I'll post again.

Sorry for the late confirmation, I uninstalled the app as instructed above,
and since a newer driver than the 32.0.101.6319 I was instructed to use had been released, I tried the fx_win_101.6325_101.6252.exe driver.
It seems to be working fine for now, but I'll keep an eye on it for a while, and I'll contact you if any problems arise again.
Thank you for your support.

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the update and I am glad that the issue is now fixed.

Since the issue is now fixed, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician