Valorant – D3D11 GPU Compatibility Error on Launch

[mochuislemochori]

Hello,

I've received your help before regarding my inability to access Valorant. I've been experiencing issues with my graphics card since I bought my computer. Every time an update is released, the game won't open. Or, on a normal day, a glitch occurs on the computer screen. Even if I don’t update, I still get the same error. Previously, I hadn’t installed the older graphics drivers with a clean installation, but I did a clean installation for the latest one. With your support, I was able to fix the issue back then, but now I’ve started getting the same error again.I get the error “A D3D11-compatible GPU (Feature Level 11.0, Shader Model 5.0) is required to run the engine” every time I try to launch Valorant.I’ve attached a photo of my computer’s specifications.

Can you help, please?

[KennethB_Intel]

Hello mochuislemochori,

Thank you for reaching out to our Intel Community forum. I understand the frustration caused by the recurring GPU compatibility error when launching Valorant. I would like to assist you further in resolving this issue.

To proceed, may I ask a few questions to better understand your system and the situation?

1. Were there any recent changes before the issue started again?
2. Is your system fully updated, including Windows updates and optional updates?
3. What other troubleshooting steps have you already performed aside from the ones already mentioned?
4. Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

I will wait for your response and will be happy to assist you further.

Thank you!

Best regards,

Kenneth B.

Intel Customer Support Technician

[mochuislemochori]

Hello Kenneth,

Thank you for your response. Below are my answers to your questions:

1. I did not make any changes to my system. The issue started after my computer unexpectedly shut down one day. Since then, Valorant has not been launching, and I keep receiving the error message I previously mentioned.

2. There is only one optional update available, but I haven’t installed it since it’s not required. I usually avoid installing updates because I get the same error after almost every update.

3. I tried updating DirectX by downloading DirectX 12, and it is currently up to date. Additionally, whenever I encounter this error, I always try to perform a clean installation of my drivers.

I have also attached the SSU logs for your reference.

Please let me know if you need any additional information.

Best regards,
mochuislemochori

[KennethB_Intel]

Hello mochuislemochori,

Thank you for your response and providing all the requested information. To help resolve the issue, please follow the steps below:

• Update Graphics Driver:
  • Visit the Intel website and download the latest driver 32.0.101.8136 (Latest) for the Arc 140V GPU.
  • Choose Clean Installation during setup.
• Reinstall Valorant:
  • Uninstall Valorant completely.
  • Restart your computer.
• If issue persist, please try reinstalling the driver using Display Driver Uninstaller. You may refer to How to Use the Display Driver Uninstaller (DDU) to Uninstall a Graphics Driver

Please try the steps above and let me know if the issue continues. I will wait for your response.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello mochuislemochori,

I am following up to check if you have reviewed the information I shared. Your response at your earliest convenience would be greatly appreciated so I can continue supporting you with this matter.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel · Accepted solution]

Hello mochuislemochori,

As I have not received a response, I will now proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Kenneth B.

Intel Customer Support Technician

[mochuislemochori]

Hello Kenneth,

Thank you for the follow-up. My issue has been resolved, so the inquiry can be closed.

Best regards,
Mochuislemochori