Video side rolling since 31.0.101.5084 while playing video game

[BenoitNadeau]

Hi,

Since 31.0.101.5084 driver update, if i watch Youtube video while having a video game running, videos will be side rolling. Please have a look at this video. It does that in the 3 games I have tried (ARK, league of legends or Age of Wonders 4). Also, I have noticed when looking at video thumbnail on Youtube (place your cursor on thumbnail to see detail), you see the video game!

https://www.youtube.com/watch?v=-ZsSmNLo8A8

GPU ARC A770 GB

Driver 31.0.101.5084

[PetBB]

I have this video scrolling bug on NUC 12 Enthusiast since much longer. This started with some driver change about 4 months ago. I had to switch to integrated graphics because of this. This bug also switches off monitor with some video content... Very annoying.

[BenoitNadeau]

I'm sad to hear that. It started right after updating to last update on my side. I could rollback to validate that.

[Saveno]

Does turning off Hardware acceleration in your browser fix it for you? It did for me.

[Hugo_Intel]

Hello BenoitNadeau

Thank you for posting on the Intel® ARC™ Graphics Communites. After checking your video, I see this is an inconvenience to be able to play in proper conditions, we will be glad to take a look at this problem.

As a first recommendation, please use Display Driver Uninstaller and reinstall driver 31.0.101.5084 to make sure this is not caused by a corrupted installation.

If the issue persists, please let us know if there are games that you have tested in which this issue does not happen, and share a report from the Intel® System Support Utility and the Intel Graphics Command Center (Intel GCC) so we can get detailed information f your hardware and monitor configuration. Also, please share a screenshot of the Windows display settings to check how the system is recognizing your monitors.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello BenoitNadeau

Were you able to follow our recommendation from the previous post? Please let us know if the issue persists and if so, share with us the reports we requested.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello BenoitNadeau

I see there are no further comments on this thread. We hope reinstalling the driver using Display Driver Uninstaller helped to resolve this issue. We will be closing this thread now, however, if you need further assistance, feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.