Visual Artifacts / Flickering in Final Fantasy XVI and Black Ops 6 | Intel Arc B580

[IshanMadusha]

I am experiencing severe visual artifacts and screen flickering while playing Final Fantasy XVI and Call of Duty Black Ops 6 using my GUNNIR Arc B580 Index 12GB GPU.

Issue Details

Games Affected:

Final Fantasy XVI

Call of Duty Black Ops 6

Issue Description:

These issues appear at game launch and intensify during cutscenes and gameplay.

Hardware

GPU: GUNNIR Arc B580 Index 12GB

CPU: Intel Core Ultra 7 265K

Motherboard: MSI B860 GAMING PLUS WIFI

RAM: CORSAIR VENGEANCE RGB 32GB (2x16GB) DDR5 6000MHz CL36

PSU: ANTEC GSK850 850W ATX 3.1 Fully Modular 80 Plus Gold

Driver Versions Tested:

32.0.101.6972 latest beta

System Info

OS: Windows 11 Home 24H2

Used DDU for clean driver installs

BIOS and chipset fully up to date

Frame Generation and Resizable BAR enabled

No overclocking

Request

Please investigate these visual artifacts and flickering issues in future driver updates. 

Thank you for supporting Arc users.

[RandyT_Intel]

Hi @IshanMadusha,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Have you noticed any signs of overheating in the system? 

Please be informed that this is a known issue, and our Debug team is currently investigating it. We appreciate your understanding while we work toward a resolution. I can only investigate one game title per support thread. Since this case is currently focused on  Final Fantasy XVI, I kindly ask that you create a separate ticket for any issues related to Call of Duty so we can properly track and address it.

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[IshanMadusha]

Hi @randy_Intel,

Thanks for your reply.

Here is the additional information you requested to assist in the investigation:

1. SSU Log
I’ve attached the full SSU log generated using Intel’s System Support Utility.

2. Game Platform
Regarding your question about the game platform — Final Fantasy XVI is not officially available for purchase in my country, Sri Lanka.
As a result, I used a backup version for testing purposes only, to evaluate how the Arc B580 GPU performs with the game.
I fully understand if this limits the scope of official support, but I’m happy to provide logs, system information, and gameplay footage to assist the debugging process if needed.

3. When the Issue Started
The issue began before driver version 101.6913 WHQL and continues to persist with the latest beta (32.0.101.6972).
Flickering and visual artifacts begin during gameplay, particularly during cutscenes or intense scenes with high lighting effects.
In some sessions, the artifacts may start after 5 minutes or even after 1 hour of gameplay, but once they appear, they continue throughout the session.

4. Recent Changes

No recent hardware changes

Clean installation of Windows 11 Home 24H2

Driver installed cleanly using DDU

BIOS and chipset drivers are fully up to date

5. Overheating Signs
No signs of overheating observed:

GPU temperatures remain under 65°C during gaming

CPU temperatures are within safe operating limits

Cooling and airflow are stable, with the following setup:

Case: Antec P20C ARGB

CPU Cooler: DeepCool Assassin IV

Thanks again for your support.

Best regards,
Ishan Madusha

[Jessie17]

I also experience this issue .

[RandyT_Intel]

Hi @IshanMadusha,

Thank you for sharing this information. I will begin investigating the issue. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

@Jessie17  As this appears to be a similar issue, you may follow this thread for now.

Final Fantasy XVI* Turns Green During Cutscenes

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @IshanMadusha,

To better understand the issue, could you please clarify what you mean by playing the game using a “backup version”? Specifically, are you referring to an offline installer or a version obtained from a particular website? This information will help us investigate further and attempt to replicate the issue accurately.

Additionally, regarding the article I shared, it appears to address a different issue namely, screen discoloration. Your concern seems to be related to artifacts, which is a separate matter. I’ll need more details from you to identify the root cause of the artifacts you're experiencing.

Looking forward to your response so we can assist you further.

Regards,  

Randy T.  

Intel Customer Support Technician  

[IshanMadusha]

Hi @RandyT_Intel,

Thanks for the follow-up.

By “backup version,” I mean an offline installer from outside official regional channels, since Final Fantasy XVI isn’t sold in Sri Lanka. I use it for both playing and testing GPU performance.

Best regards,
Ishan Madusha

[RandyT_Intel]

Hi @IshanMadusha,

I’ll need to check internally to determine if the issue is reproducible, as I’m currently facing challenges due to it being an offline installer. I’ll get back to you with an update once I have more information.

Regards,  

Randy T.  

Intel Customer Support Technician